Customer Service Representative Specialist Sr

4 days ago


Kalamazoo, Michigan, United States PNC Financial Services Group Full time
Job Summary

PNC Financial Services Group is seeking a highly skilled and experienced Senior Customer Service Representative to join our Treasury Management Client Care organization. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving complex customer inquiries, and working closely with internal stakeholders to ensure seamless service delivery.

Key Responsibilities
  • Customer Service: Provide advanced customer service to clients, responding to complex customer inquiries and resolving issues in a timely and professional manner.
  • Problem Resolution: Identify and resolve complex customer service issues, escalating to internal stakeholders as needed.
  • Communication: Develop and maintain strong relationships with clients, internal stakeholders, and other external partners.
  • Process Improvement: Collaborate with internal stakeholders to identify opportunities for process improvement and implement changes to enhance customer service delivery.
  • Training and Development: Participate in training and development programs to enhance skills and knowledge, staying up-to-date on industry trends and best practices.
Requirements
  • Education: Associate's degree or equivalent experience.
  • Experience: 3+ years of experience in customer service, preferably in a financial services industry.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
  • Certifications: None required.
What We Offer
  • Competitive Salary: $31,000.00 - $67,600.00 per year.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.
  • Professional Development: Opportunities for training and development, including industry conferences and workshops.


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