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Guest Services Representative

2 months ago

Stamford, Connecticut, United States Atrium Hospitality Full time

Company:


Atrium Hospitality is seeking a dedicated Front Desk Associate to join our dynamic team. We are committed to fostering a culture that emphasizes teamwork, enthusiasm, and recognition to achieve outstanding service for our guests.

As a Front Desk Associate, you will be the first point of contact for our guests, utilizing your friendly demeanor to create a lasting impression. Your responsibilities will include:

  • Welcoming guests upon arrival and ensuring a smooth check-in process.
  • Providing comprehensive information about hotel services, amenities, and local attractions.
  • Assisting guests with various requests, including sending and receiving mail and packages.


Key Responsibilities:
Deliver exceptional customer service by engaging with guests and showing genuine interest in their needs.
Handle guest check-ins efficiently, ensuring that all special requests are noted and fulfilled.
Support guests with inquiries related to hotel services, dining options, and travel directions.


Core Values:
Service: Strive to exceed guest expectations through attentive and personalized service.
Perseverance: Address and resolve any issues that may arise during a guest's stay.
Inclusion: Promote an environment of respect and equitable treatment for all guests and team members.


Qualifications:
High school diploma or equivalent required.
Strong customer service skills with a passion for hospitality.
Excellent verbal and written communication abilities, with an engaging personality.

The role requires proficiency in using a Property Management System and the ability to learn new computer skills quickly. Candidates should be prepared to stand for extended periods and work flexible hours, including mornings, evenings, weekends, and holidays.


Benefits:
At Atrium Hospitality, we value our associates and offer a competitive compensation package along with a range of benefits, including:
- Daily Pay
- Travel Discounts on various hotel properties
- 401k Plans
- Medical Insurance
- Additional property-specific perks

We are dedicated to your professional growth through training, development programs, and opportunities across our extensive network of hotels.


Atrium Hospitality is an equal opportunity employer, committed to creating a diverse and inclusive workplace for all employees.