Operations Manager
2 days ago
Michaels Stores is seeking a highly skilled Operations Manager to lead our store's operational processes and deliver exceptional customer service. As a key member of our team, you will be responsible for managing inventory, visual merchandising, and shrink and safety programs, while ensuring a well-merchandised and well-stocked store.
Key Responsibilities- Assist the Store Manager in planning and executing store workload, including scheduling and inventory management.
- Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
- Support and participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
- Achieve key performance indicators (KPIs) and manage team members to achieve their role KPIs.
- Manage visual merchandising standards in store and execute feature space and seasonal layouts.
- Manage and execute inventory management processes in store.
- Manage and execute merchandise operations and Omni-channel processes.
- Manage and execute shrink and safety programs.
- Train, observe, and coach team members to achieve results, participate in performance management, and support talent development.
- Interact with others in an accepting and respectful manner, remain positive and respectful, even in difficult situations, and promote commitment to the organization's vision and values.
- Serve as Manager on Duty (MOD).
- Acknowledge customers, help locate products, and provide solutions.
- Cross-trained in Custom Framing selling and production.
- Assist with Omni-channel processes.
- Retail management leadership experience.
- Public retail store setting, taking care of customers, all public areas are climate-controlled, some stock rooms may not be climate-controlled, some outdoor work if assigned to retrieve shopping carts or while unloading trucks, Frame shop contains glass cutter and heat press.
If you need help performing the functions of your job, please contact your supervisor so that we may engage in the interactive process with you and find a reasonable accommodation.
Equal Opportunity EmployerMichaels Stores is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations.
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