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Clinical Operations Manager
1 month ago
Washington Township Medical Foundation is seeking a highly skilled Clinic Operations Manager to oversee the administration and operations of assigned clinics. The successful candidate will ensure regulatory compliance and alignment of organizational goals.
Key Responsibilities:- Collaborate with WTMF leadership and other Clinic Operations Managers to oversee care, including day-to-day operations, clinic-specific policies and procedures, marketing, customer/patient satisfaction, facilities maintenance, procurement of supplies and contact services, finance/budget, planning and development.
- Complete various special projects, which may require reviewing and analyzing information, identifying problems, recommending solutions, and writing reports.
- Manage facilities and environment to ensure a safe and clean environment, and that workstations and workflows are organized to assure effectiveness and efficiency.
- Supervise and direct the work of staff to achieve optimum patient flow and cycle times appropriate for services.
- Ensure that staff understand and comply with organization protocols, including medical standards and guidelines, risk management and safety procedures, regulations regarding patient rights, HIPAA requirements, and applicable OSHA safety standards.
- Mentor assistant clinical operations managers in development of leadership skills, fiscally accountable staffing/scheduling practices, professional development of staff, and outcomes-based practice.
- Monitor and control clinic expenditures, review and approve all invoices, and maintain supply inventory.
- Approve all invoices from their respective clinic(s) and maintain knowledge and controls their respective clinic(s) supply inventory.
- Manage billing process, including daily preparation of superbills, charge entry, and monthly review of AR reports with Director of Operations.
- Prepare and/or present monthly reporting on a variety of statistics about their respective clinic(s).
- Offer employee relations solutions that align with and support business objectives and while also complying with federal and state guidelines.
- Assure that all equipment is maintained in good repair or is replaced as needed and monitors building for cleanliness.
- Work with organizational leaders in establishing and implementing annual capital and operational budgets.
- Assist the clinic management in strategic planning to increase revenue and outreach programs.
- Assist WHHS and WTMF Administration in scheduling meetings for providers.
- Effectively lead staff, including clear communication and training, ensuring compliance with organizational goals.
- Plan and implement roll-out and training program for software applications, including EPIC and all of its components.
- Resolve patient complaints using the Patient First Ethic model.
- High School graduate or GED
- Some college is preferred in business, healthcare, or a closely related field.
- A working knowledge of best clinical and management practices, including performance and quality improvement methodologies such as Lean, Total Quality Management (TQM), Epic EMR.
- Minimum 1-2 years of Management or supervisory experience in a clinical environment, including demonstrated success in managing financial resources, identifying and meeting patient requirements, and working effectively with medical staff and physicians.
- Business Acumen
- Interpersonal Relationships
- Collaboration Skills
- Communication Proficiency
- Decision Making
- Initiative
- Leadership
- Problem Solving/Analysis
- Technical Capacity
