Clinical Operations Manager

3 days ago


Fremont, California, United States Washington Township Medical Foundation Full time
Job Title: Clinic Operations Manager

Washington Township Medical Foundation is seeking a highly skilled Clinic Operations Manager to oversee the administration and operations of assigned clinics. The successful candidate will ensure regulatory compliance and alignment of organizational goals.

Key Responsibilities:
  • Collaborate with WTMF leadership and other Clinic Operations Managers to oversee care, including day-to-day operations, clinic-specific policies and procedures, marketing, customer/patient satisfaction, facilities maintenance, procurement of supplies and contact services, finance/budget, planning and development.
  • Complete various special projects, which may require reviewing and analyzing information, identifying problems, recommending solutions, and writing reports.
  • Manage facilities and environment to ensure a safe and clean environment, and that workstations and workflows are organized to assure effectiveness and efficiency.
  • Supervise and direct the work of staff to achieve optimum patient flow and cycle times appropriate for services.
  • Ensure that staff understand and comply with organization protocols, including medical standards and guidelines, risk management and safety procedures, regulations regarding patient rights, HIPAA requirements, and applicable OSHA safety standards.
  • Mentor assistant clinical operations managers in development of leadership skills, fiscally accountable staffing/scheduling practices, professional development of staff, and outcomes-based practice.
  • Monitor and control clinic expenditures, review and approve all invoices, and maintain supply inventory.
  • Approve all invoices from their respective clinic(s) and maintain knowledge and controls their respective clinic(s) supply inventory.
  • Manage billing process, including daily preparation of superbills, charge entry, and monthly review of AR reports with Director of Operations.
  • Prepare and/or present monthly reporting on a variety of statistics about their respective clinic(s).
  • Offer employee relations solutions that align with and support business objectives and while also complying with federal and state guidelines.
  • Assure that all equipment is maintained in good repair or is replaced as needed and monitors building for cleanliness.
  • Work with organizational leaders in establishing and implementing annual capital and operational budgets.
  • Assist the clinic management in strategic planning to increase revenue and outreach programs.
  • Assist WHHS and WTMF Administration in scheduling meetings for providers.
  • Effectively lead staff, including clear communication and training, ensuring compliance with organizational goals.
  • Plan and implement roll-out and training program for software applications, including EPIC and all of its components.
  • Resolve patient complaints using the Patient First Ethic model.
Requirements:
  • High School graduate or GED
  • Some college is preferred in business, healthcare, or a closely related field.
  • A working knowledge of best clinical and management practices, including performance and quality improvement methodologies such as Lean, Total Quality Management (TQM), Epic EMR.
  • Minimum 1-2 years of Management or supervisory experience in a clinical environment, including demonstrated success in managing financial resources, identifying and meeting patient requirements, and working effectively with medical staff and physicians.
Competencies:
  • Business Acumen
  • Interpersonal Relationships
  • Collaboration Skills
  • Communication Proficiency
  • Decision Making
  • Initiative
  • Leadership
  • Problem Solving/Analysis
  • Technical Capacity


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