Operations Manager

4 weeks ago


Fremont, California, United States PDS Health Full time
Operations Manager Trainee

Are you ready to take your career to the next level and gain valuable experience in dental office management? We're seeking a highly motivated and organized Operations Manager Trainee to join our team at PDS Health.

Key Responsibilities:
  • Model company culture and values, and create an environment that promotes PDS culture and values daily
  • Assess, hire, and retain right-fit team members through comprehensive training, supervision, counseling, and coaching
  • Investigate and resolve staff and patient issues by analyzing facts and circumstances to develop timely, effective, and logical solutions
  • Execute the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist
  • Drive year-over-year revenue and profit growth
  • Manage expenses to achieve monthly goals and budget
  • Show proficiency and adherence to cash management and accounting protocols
  • Develop and implement an office success plan, including staff development and office protocols to provide for efficient operations during manager absences
Requirements:
  • High school diploma or equivalent
  • Five or more years of related work experience in operational management
  • Valid driver's license and automobile insurance, or reliable means of alternate transportation
  • Ability to travel to multiple offices per day, in some cases several times per day
Preferred Qualifications:
  • Associate degree or Bachelor's degree
  • Five or more years of experience leading a team, mentoring, and coaching subordinates
Knowledge, Skills, and Abilities:
  • Results-oriented, with a strong ability to set realistic goals, meet commitments, and prioritize daily tasks to achieve results
  • Effective team builder, with strong communication and leadership skills
  • Patient advocate, with a flexible and adaptive approach to patient care
  • Process-focused operator, with a comprehensive knowledge of operational processes and computer proficiency
  • Financial acumen, with a strong understanding of profit drivers, metrics, and local market drivers
Work Environment:
  • The work environment is primarily a sedentary office classification, but may require field visits and driving
  • Temperature conditions are controlled, with no direct exposure to hazardous physical substances
  • The noise level is usually low to moderate, with occasional exposure to irate team members, vendors, or patients
Benefits:
  • Medical, dental, and vision insurance
  • Paid time off
  • Tuition reimbursement
  • 401K
  • Paid time to volunteer in your local community

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