Client Services Operations Coordinator

2 weeks ago

Camp Hill, Pennsylvania, United States Atlantic Community Bankers Bank Full time
Job Overview

About Atlantic Community Bankers Bank (ACBB):

ACBB is a distinguished financial institution with a legacy of excellence in community banking. As a state-chartered, Federal Reserve member bank, we are dedicated to serving community banks across the nation by providing a comprehensive suite of correspondent services. Our mission is to empower our clients with innovative solutions and exceptional service.

Position: Operations Specialist Client Services

Key Responsibilities:

  • Act as a key point of contact for clients, ensuring effective communication and resolution of inquiries and requests.
  • Collaborate with Relationship Managers to enhance client satisfaction and retention.
  • Coordinate with various departments to ensure prompt and accurate responses to client needs.
  • Develop a thorough understanding of ACBB's services and how they are utilized by clients, addressing any issues that may arise.
  • Oversee the management of customer service inquiries, ensuring proper documentation and resolution.
  • Deliver high-quality support to clients, partners, and internal teams.
  • Adhere to the Bank's operational procedures related to client service.
  • Build and maintain strong relationships with client contacts through proactive outreach.
  • Utilize customer relationship management (CRM) tools to track client interactions and manage issue resolution.
  • Identify trends and potential risks in service delivery and escalate concerns as necessary.
  • Assist the Client Services Manager with additional projects and responsibilities as required.

Additional Responsibilities:

  • Participate in discussions aimed at improving operational processes.
  • Perform related duties in alignment with the Bank's objectives and compliance standards.

Qualifications:

  • High school diploma or equivalent required; a bachelor's degree in a relevant field is preferred.
  • At least two years of experience in banking operations, customer service, or a related field.
  • Proficient in typing and computer skills.
  • Strong visual and auditory skills.
  • Excellent reading, writing, grammar, and mathematical abilities.
  • Familiarity with Microsoft Office Suite and internet applications.
  • Technical proficiency with CRM and banking systems.
  • Exceptional interpersonal and communication skills.
  • Able to work collaboratively in a team environment and adapt to changing circumstances.
  • Willingness to learn new systems and banking processes.
  • Strong multitasking and time management capabilities.

Benefits:

  • Competitive salary and benefits package.
  • Comprehensive health coverage.
  • 401(K) plan with employer matching.
  • Paid Time Off (PTO) and holidays.
  • Tuition reimbursement programs.
  • Employee assistance programs.
  • Flexible work arrangements.
  • Opportunities for performance bonuses.
  • Parental leave benefits.

Become a part of ACBB and contribute to the future of community banking.

ACBB is an Equal Opportunity Employer M/F/Disability/Vet

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