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Plasma Center Operations Supervisor

2 months ago

Camp Hill, Pennsylvania, United States Biolife Plasma Services Full time
Job Overview

By selecting the "Apply" option, I acknowledge that my application process with BioLife Plasma Services will begin, and the information I provide will be handled according to BioLife's Privacy Policy and Terms of Use. I confirm that all details submitted in my application are accurate to the best of my knowledge.

Position Summary

About BioLife Plasma Services

At BioLife, we take pride in knowing that our work contributes to enhancing the lives of individuals with rare health conditions. While you dedicate your efforts to our donors, we are here to support you. We provide a meaningful mission, a reliable team, opportunities for professional advancement, and a comprehensive benefits package, all within a dynamic and welcoming environment.

BioLife Plasma Services operates as a subsidiary of Takeda Pharmaceutical Company Ltd.

This role will necessitate 6-8 weeks of travel for training purposes. All travel-related expenses for training will be reimbursed by the organization, covering flights, rental vehicles, accommodation, and meals. Weekend travel home may be discussed further during the interview process.

KEY RESPONSIBILITIES

Accountable for the overall oversight of personnel assigned to production areas. Capable of executing all technical functions required within the production zones. Aids management in reaching business objectives.

All responsibilities must adhere to federal, state, local, and company-specific regulations regarding product quality, employee and donor safety, and the effective execution of daily operations.

PRIMARY ACCOUNTABILITIES

  • Operational Leadership (70%)
    • Ensures compliance of all center personnel with federal, state, local, and company-specific guidelines related to quality, safety of products, donors, and employees, and the proper execution of daily tasks.
    • Efficiently organizes employee schedules to align with business needs.
    • Possesses knowledge of Inventory Management and basic accounting principles to uphold sound inventory practices within the center.
    • Effectively oversees production areas, inspiring and motivating employees to achieve performance targets and adhere to company quality standards and protocols.
    • Addresses concerns from donors and employees promptly.
    • Accurately documents and advises employees on non-conformance incidents, collaborating with management to identify root causes.
    • Performs all non-core area tasks, and those limited to Customer Service and above.
    • Maintains qualifications and executes all duties (core and elective) for Medical History, Phlebotomy, and Sample Processing areas.
  • Employee Development (30%):
    • Provides ongoing feedback to employees and management regarding center and individual performance.
    • Ensures that staff are dedicated to meeting customer service expectations.
    • Encourages teamwork. Collaborates with staff, peers, and management to achieve business goals. Maintains open communication and proactively resolves conflicts.
    • Participates in the pre-screening and interviewing process for center personnel.
    • Initiates employee disciplinary actions in accordance with company policies and procedures, as necessary.

SKILLS AND COMPETENCIES

Technical/Functional Expertise

  • Strong verbal communication and customer service abilities.
  • Detail-oriented with the capacity to work independently.
  • Demonstrated technical proficiency.
  • Maintains cleanliness in the work area and assists other departments as needed to ensure a tidy and professional environment.
  • Ability to read and adhere to Standard Operating Procedures (SOPs) and maintain thorough and accurate records.
  • Must obtain and maintain Cardiopulmonary Resuscitation (CPR) and AED certification.

Leadership Qualities

  • Integrity
  • Fairness
  • Honesty
  • Determination
  • Patient-centered approach
  • Building trust within the community
  • Upholding our reputation
  • Business development

Decision-Making and Autonomy

  • Refers escalated donor/employee issues to the management team (internal).
  • Consults with the Center Manager for guidance on decisions (internal).
  • Advises and counsels hourly staff on operational, safety, and customer service matters (internal).

Interaction

  • Responsible for delivering exceptional customer service to donors (external) and fellow employees (internal).
  • Participates in staff meetings and other team gatherings as required.
  • Strong verbal communication and customer service skills.
  • Ability to multitask and function as a team player.

Innovation

  • Collaborates with all other center roles to effectively address issues, ensure staff and donor safety, and provide an outstanding customer experience.
  • Supports the center management team in identifying operational improvement opportunities, initiating changes to center processes as needed, utilizing company-approved methodologies (including but not limited to 5S, Value Stream Mapping, and Kaizen).

Complexity

  • Requires frequent bending, stooping, crouching, and reaching above and below shoulder height. Involves frequent lifting of up to 32 pounds, and occasional lifting of up to 50 pounds.
  • Must possess fine motor skills, depth perception, and the ability to hear equipment sounds from a distance.
  • Production environment necessitating the ability to walk and stand for the entire work shift.
  • Due to potential exposure to bloodborne pathogens (risk level 1), 90% of production-related tasks require prolonged glove use.

EDUCATION AND EXPERIENCE:

Essential: High School Diploma or equivalent required.

Preferred:

  • Experience in a laboratory, hospital, or other regulated environment is advantageous.
  • Associates or Bachelor's degree is preferred.

ADDITIONAL INFORMATION

  • FLSA Classification (US) - Non-Exempt
  • Other duties and responsibilities as assigned.

BioLife Compensation and Benefits Overview

We recognize that compensation is a significant consideration as you contemplate your next career move. We are dedicated to equitable pay for all employees and strive for transparency in our pay practices.

EEO Statement

BioLife is committed to fostering a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state, and local laws, and any other characteristic protected by law.