Client Support Specialist

2 weeks ago


Camp Hill, Pennsylvania, United States Dynamic Talent Solutions, Inc Full time

Position: Customer Service Representative

Work Arrangement: Remote

Contract Duration: 6 Months (Potential for Permanent Placement)

As a Customer Service Representative, you will be responsible for managing incoming calls that may pertain to claims inquiries, eligibility verification, and benefits information. Proficiency in computer operations is essential. This role involves handling calls from both members and providers, with training provided on the Avaya communication system.

Bilingual candidates fluent in Spanish are highly encouraged to apply.

This position demands a high-energy individual who can swiftly adapt to evolving circumstances.

Key responsibilities include:

  • Engaging in a dynamic, fast-paced work environment.
  • Exhibiting empathy and maintaining control over conversations.
  • Possessing a high school diploma or GED.
  • Demonstrating prior customer service experience.
  • Preferred experience in a call center, particularly in a high-volume health insurance setting.

Soft skills are critical for success in this role, requiring a professional demeanor and a genuine concern for customer needs.

Attendance is crucial; candidates should be prepared to maintain perfect attendance during the initial training period, as missing three days may lead to immediate termination.

Flexibility to work any shift between 8:00 AM and 8:00 PM is required, with a specific openness to the 11:30 AM to 8:00 PM shift.

Professional conduct, active participation in on-camera training, and adherence to the current remote work policy are mandatory.

Note: Remote work is not a substitute for childcare or eldercare responsibilities. Active engagement in training sessions is expected.

Smoking in any form, including e-cigarettes and vaping, is prohibited during training and while on calls.



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