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Client Support Specialist

2 months ago

Camp Hill, Pennsylvania, United States Sigma Full time

Customer Service Representative Position

Sigma Systems Inc is seeking a dedicated Customer Service Representative to join our team.

Role Overview:

The successful candidate will be responsible for handling incoming calls related to claims status, eligibility, and benefit inquiries. Proficiency in computer operations is essential as you will engage with both members and providers. Training will be provided on the Avaya communication system.

Key Responsibilities:
  1. Manage high-volume inbound calls effectively.
  2. Provide accurate information regarding claims and benefits.
  3. Exhibit strong communication skills, particularly in a bilingual Spanish context.
  4. Adapt to a dynamic work environment with ease.
  5. Demonstrate empathy and professionalism during all interactions.

Qualifications:
  • High school diploma or GED is required.
  • Previous customer service experience is necessary.
  • Experience in a call center setting is preferred, especially in health insurance.
  • Strong soft skills and a commitment to maintaining a professional demeanor.

Attendance is crucial, particularly during the initial training phase, where consistent participation is expected.
All candidates must be prepared to work flexible shifts within the hours of 8:00 AM to 8:00 PM, including the possibility of an 11:30 AM to 8:00 PM schedule.
Compliance with professional conduct during training and adherence to remote work policies is mandatory.
Smoking in any form is prohibited during training sessions and while on calls.