Technical Support Associate
6 days ago
Aries Technology LLC is hiring a Technical Support Associate to join our team. As a Technical Support Associate, you will be responsible for providing technical assistance to customers and ensuring that they have a positive experience with our products and services.
Job SummaryThe Technical Support Associate will provide technical support and troubleshooting services to customers via phone, email, and chat. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
Key Responsibilities:- Provide technical support and troubleshooting services to customers.
- Identify and resolve technical issues in a timely and efficient manner.
- Collaborate with other teams to ensure that customer issues are resolved effectively.
- Maintain accurate records of customer interactions and resolve any complaints or issues in a professional manner.
To be successful in this role, you will need:
- A strong understanding of PC hardware and software.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Basic knowledge of LAN's and WAN's.
- Strong typing/keyboarding skills.
We offer a competitive salary of $50,000 - $60,000 per annum, depending on experience. If you are a motivated and technically skilled individual looking for a new challenge, please apply now
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