Customer Service Representative

3 weeks ago


Cottage Grove, Wisconsin, United States Johnson Health Tech Companies Full time
Overview: At Johnson Health Tech Companies, we take pride in delivering exceptional products and services to our customers. Our Customer Service Representative - Technical Support plays a vital role in ensuring our customers receive the highest level of support and satisfaction. If you are a motivated individual with a passion for problem-solving and delivering top-notch customer service, we encourage you to apply for this exciting opportunity.

Salary: $18.00 per hour

About the Job: As a Customer Service Representative - Technical Support, you will be responsible for handling a high volume of customer contacts via phone, email, and chat. Your primary focus will be on providing technical support and resolving complex issues in a timely and efficient manner. To succeed in this role, you should possess strong communication skills, both written and verbal, as well as proficiency in using Microsoft Office suite or comparable software.

Key Responsibilities:
  • Respond to customer inquiries and provide technical support via phone, email, and chat.
  • Maintain accurate records of customer interactions and issue resolutions.
  • Collaborate with internal teams to resolve complex technical issues.
  • Stay up-to-date on product knowledge and technical skills through ongoing training and education.


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