Technical Support Specialist

6 days ago


Downers Grove, Illinois, United States Aqueity Full time
Job OverviewAqueity is a leading provider of IT services, seeking a skilled Technical Support Specialist to join our team. This exciting opportunity offers a competitive salary and comprehensive benefits package.

Salary:$48-62k depending on experience

Job Responsibilities
  • Provide exceptional customer service, responding to technical issues and resolving problems in a timely manner.
  • Utilize advanced troubleshooting skills to diagnose complex technical issues and implement effective solutions.
  • Collaborate with cross-functional teams to ensure seamless communication and efficient issue resolution.
  • Stay up-to-date with the latest technologies and industry trends, applying this knowledge to drive innovation and improvement within the organization.
Requirements
  • Minimum 2+ years' experience in a technical support role, preferably in a related discipline.
  • Advanced understanding of operating systems, business applications, printing systems, and network systems.
  • Strong verbal and written communication skills, including telephony skills and detailed documentation.
  • Ability to translate technical information into actionable tasks and provide clear guidance to customers.
  • Self-motivated and able to work effectively in a fast-paced environment.
Benefits
  • Competitive salary: $48-62k depending on experience.
  • Bonus program.
  • Excellent healthcare benefits (medical, dental, and vision).
  • Company-paid basic dental, life, and AD&D insurance.
  • Retirement savings account employer match.
  • Ongoing training and development opportunities.
  • Paid Time Off program.

About Aqueity: We are a dynamic and collaborative company, committed to delivering exceptional IT services to our clients. Our team is passionate about technology and dedicated to providing outstanding customer service. If you are a motivated and results-driven individual, we encourage you to apply for this exciting opportunity.



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