Technical Support Specialist
6 days ago
Salary:$48-62k depending on experience
Job Responsibilities
- Provide exceptional customer service, responding to technical issues and resolving problems in a timely manner.
- Utilize advanced troubleshooting skills to diagnose complex technical issues and implement effective solutions.
- Collaborate with cross-functional teams to ensure seamless communication and efficient issue resolution.
- Stay up-to-date with the latest technologies and industry trends, applying this knowledge to drive innovation and improvement within the organization.
- Minimum 2+ years' experience in a technical support role, preferably in a related discipline.
- Advanced understanding of operating systems, business applications, printing systems, and network systems.
- Strong verbal and written communication skills, including telephony skills and detailed documentation.
- Ability to translate technical information into actionable tasks and provide clear guidance to customers.
- Self-motivated and able to work effectively in a fast-paced environment.
- Competitive salary: $48-62k depending on experience.
- Bonus program.
- Excellent healthcare benefits (medical, dental, and vision).
- Company-paid basic dental, life, and AD&D insurance.
- Retirement savings account employer match.
- Ongoing training and development opportunities.
- Paid Time Off program.
About Aqueity: We are a dynamic and collaborative company, committed to delivering exceptional IT services to our clients. Our team is passionate about technology and dedicated to providing outstanding customer service. If you are a motivated and results-driven individual, we encourage you to apply for this exciting opportunity.
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