STENOGRAPH, LLC | Technical Support Representative IL

6 days ago

Downers Grove, United States STENOGRAPH, LLC Full time

The Company

Stenograph LLC is a world leader in the legal transcription industry with a legacy of excellence spanning 85 years, serving a global clientele. Stenograph is at the forefront of legal transcription innovation providing a comprehensive suite of cutting-edge technology designed to empower legal and transcription professionals. Our team’s extensive knowledge, experience, and dedication have earned us the reputation as a trusted industry leader. To help us achieve this, we surround ourselves with creative and empowered team members who exemplify our core values of customer focus, quality, continuous learning, commitment, and collaboration.

Stenograph offers the most advanced stenographic machines and computer-aided transcription software for the unique technology needs required by court reporters and captioners. In addition, Stenograph’s custom-built automatic speech recognition technology and productivity solutions are designed to benefit all stakeholders of the deposition and legal industry, including digital reporters, transcriptionists, and agencies. We are uniquely positioned as the only provider of a complete end-to-end integrated solution, providing our customers with tools and solutions to capture and produce an accurate verbatim transcript. Our team also provides training materials and professional development courses, that provide our customers with the tools and expertise needed to thrive in the fast-paced industry. Stenograph’s support, commitment, and advocacy have solidified our position as a respected industry leader.

Stenograph is owned by The Heico Companies, LLC, and is a certified Woman-owned Business Enterprise (WBE). For over 40 years, The Heico Companies has delivered sustainability to their businesses while maintaining their entrepreneurial spirit. They now have over 9,000 employees and over 78 operating companies on 5 continents and generate more than $3.3 billion dollars in revenue. The Heico Companies believe that great, game-changing ideas can come from anyone, anywhere in our organization.

The Position

The Technical Support Representative will provide technical support via the telephone, email, and text, to our end user, the court reporter, answering questions and resolving problems relating to company marketed software and hardware products.

Job Description

Primary Responsibilities

  • Provide efficient, accurate, professional technical support to customers and company employees with a focus on outstanding customer service.
  • Be available to answer customer calls promptly during scheduled hours of operation and maintain an availability percentage of at least 70%.
  • Use rigorous logic and troubleshooting methods to find effective solutions.
  • Practice attentive and active listening.
  • Achieve and maintain technical competency.
  • Stay up to date with the latest technologies.
  • Test new hardware and software.
  • Resolve issues with our hardware and software.
  • Understand, review, and apply current departmental and company policies and procedures.
  • Keep records of customer interactions, create orders, leads and service documents in the company database.
  • Create technical documents for departmental and customer use.

Job Requirements     

  • Associate degree or better, or related business experience.
  • Previous technical support or related technical experience a plus.
  • Working knowledge of PC’s, Windows Operating Systems, and PC applications, with Bluetooth Wi-Fi and USB devices.
  • Ability to maintain a positive attitude and professional manner within a customer service environment.
  • Reliable and punctual attendance.
  • Good problem solving and communication skills.

EOE M/F/D/V

  • STENOGRAPH, LLC | Technical Support Representative IL

    6 days ago

    downers grove, United States STENOGRAPH, LLC Full time

    The Company Stenograph LLC is a world leader in the legal transcription industry with a legacy of excellence spanning 85 years, serving a global clientele. Stenograph is at the forefront of legal transcription innovation providing a comprehensive suite of cutting-edge technology designed to empower legal and transcription professionals. Our team’s...

  • Technical Support Representative IL

    5 days ago

    downers grove, United States STENOGRAPH, LLC Full time

    The Company Stenograph LLC is a world leader in the legal transcription industry with a legacy of excellence spanning 85 years, serving a global clientele. Stenograph is at the forefront of legal transcription innovation providing a comprehensive suite of cutting-edge technology designed to empower legal and transcription professionals. Our team’s...

  • Trusted Family Caregiver in Downers Grove, IL

    3 weeks ago

    Downers Grove, Illinois, United States Wyndy LLC Full time

    Wyndy LLC is seeking a reliable and experienced caregiver to join our team in Downers Grove, IL. This role offers an estimated annual salary of $45,000 - $55,000, depending on qualifications.About the JobWe are looking for a trustworthy and caring individual who can provide attentive care and supervision to young children in a residential setting. The ideal...

  • Technical Support Representative

    2 weeks ago

    Cottage Grove, Wisconsin, United States Johnson Health Tech Companies Full time

    Job Title: Technical Support RepresentativeJob Summary: We are seeking a highly skilled Technical Support Representative to join our dynamic team at Johnson Health Tech Companies. As a Technical Support Representative, you will be responsible for providing exceptional customer service to our clients, troubleshooting technical issues, and ensuring a positive...

  • Technical Support Specialist

    2 weeks ago

    Downers Grove, Illinois, United States Aqueity Full time

    Job OverviewAqueity is a leading provider of IT services, seeking a skilled Technical Support Specialist to join our team. This exciting opportunity offers a competitive salary and comprehensive benefits package.Salary:$48-62k depending on experienceJob ResponsibilitiesProvide exceptional customer service, responding to technical issues and resolving...

  • Senior Technical Designer

    2 days ago

    Downers Grove, Illinois, United States Regal Rexnord Corp Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Designer to join our team at Regal Rexnord Corp. This is an exciting opportunity to work in the aerospace industry, designing and developing complex assemblies and components.As a Senior Technical Designer, you will be responsible for creating detailed design drawings using AutoCAD and SolidWorks....

  • IT Support Specialist

    2 weeks ago

    Downers Grove, Illinois, United States Sentinel Technologies Full time

    Sentinel Technologies seeks an experienced Helpdesk Agent to join our dynamic team of IT professionals. As a Helpdesk Agent, you will be responsible for independently resolving issues via ServiceNow, ensuring timely and effective resolutions. You will provide customer service and technical support, troubleshooting hardware and software problems.The ideal...

  • React Technical Director

    1 day ago

    Downers Grove, Illinois, United States Navtech Full time

    About NavtechNavtech is a leading technology company that specializes in developing innovative web applications using React. We are seeking an experienced Senior Frontend Developer Lead to join our team in Downers Grove, IL.Job DescriptionThe successful candidate will have a strong background in front-end development and at least 10 years of professional...

  • Babysitter wanted in Downers Grove, IL during the week

    1 month ago

    Downers Grove, United States Wyndy LLC Full time

    Babysitter wanted in Downers Grove, IL for weekday care. Experience necessary. Must have reliable transportation. CPR certification preferred. Qualifications A love of working with children Excellent communication skills Ability to follow directions Passion for helping others

  • Customer Service Representative

    2 days ago

    Cottage Grove, Wisconsin, United States Johnson Health Tech Companies Full time

    Overview: At Johnson Health Tech Companies, we take pride in delivering exceptional products and services to our customers. Our Customer Service Representative - Technical Support plays a vital role in ensuring our customers receive the highest level of support and satisfaction. If you are a motivated individual with a passion for problem-solving and...

  • In-home nanny in Downers Grove, IL to care for

    1 month ago

    Downers Grove, United States Wyndy LLC Full time

    In-home nanny in Downers Grove, IL sought for providing attentive care and supervision to young ones in a residential setting. Must be dependable and experienced in nurturing children. Position entails ensuring their safety, engaging in age-appropriate activities, and attending to their basic needs. Additional tasks may involve light housekeeping related to...

  • Part-time toddler sitter for energetic toddler in Downers Grove, IL

    1 month ago

    Downers Grove, United States Wyndy LLC Full time

    Part-time toddler sitter needed for energetic toddler. Must have experience with toddlers and be responsible. Must be able to entertain and engage with the toddler in a fun and educational way. First aid and CPR certification is a plus. Must be reliable and punctual. This is a part-time position in Downers Grove, IL. Qualifications A love of working with...

  • Patient Service Representative- Full Time-Oncology

    3 weeks ago

    Downers Grove, United States Advocate Aurora Health Full time

    Address: 3745 Highland Ave. Downers Grove, IL 60515 Hours: Monday thru Friday 8:00 am-4:30 pm,Bhorade Cancer Center. Major Responsibilities:Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who tele Representative, Oncology, Patient, Customer Service, Patient Services, Clinical, Healthcare

  • Delivery Associate

    2 months ago

    Downers Grove, United States ALCO Logistics LLC Full time

    Are you interested in a new opportunity where you can work independently, make a difference in your community, and delight hundreds of customers every day? Apply to be a Delivery Associate today. We offer competitive compensation, benefits, a great company culture, and opportunities for growth. No delivery experience required. We are ALCO Logistics, a...

  • Customer Support Associate

    5 days ago

    Grove, Oklahoma, United States Aries Technology LLC Full time

    Aries Technology LLC is seeking a skilled Customer Support Associate to provide exceptional customer service and technical support to our clients.

  • Technical Assistant

    1 week ago

    River Grove, United States Triton College, IL Full time

    ESSENTIAL FUNCTIONS:Oversee and provide technical support for theatre and other campus events. This includes lighting & sound equipment and control systems, staging & audio-visual equipment and set up, livestreaming, laptops, pipe and drapes.QualificationsQUALIFICATIONS:EDUCATION : High-School Diploma or equivalent. Associates Degree preferred.EXPERIENCE:...

  • Technical Assistant

    3 weeks ago

    River Grove, United States Triton College, IL Full time

    ESSENTIAL FUNCTIONS: Oversee and provide technical support for theatre and other campus events. This includes lighting & sound equipment and control systems, staging & audio-visual equipment and set up, livestreaming, laptops, pipe and drapes. Qualifications QUALIFICATIONS: EDUCATION : High-School Diploma or equivalent. Associates Degree...

  • Customer Service Representative

    4 weeks ago

    Downers Grove, Illinois, United States True North Full time

    We are looking for a Customer Service Representative to join our team at True North.As a Customer Service Representative, you will be the face of our company, interacting with guests and providing them with an exceptional shopping experience. Your primary goal will be to ensure that every guest leaves our store feeling satisfied and valued. You will be...

  • Admissions Support Specialist

    2 weeks ago

    River Grove, Illinois, United States Triton College, IL Full time

    Job Summary: We are seeking a highly organized and detail-oriented Admissions Support Specialist to join our team at Triton College in IL. As a key member of our Welcome Center, you will provide exceptional customer service to students, faculty, and community members, supporting a smooth transition into the college community. Responsibilities: 1. Process...

  • Special Education Teacher Opportunity in Naperville, IL

    3 weeks ago

    Downers Grove, Illinois, United States ProCare Therapy Full time

    Job Details Estimated Salary: $60,000 - $80,000 per yearAbout the PositionWe are seeking a highly qualified LBS1 Special Education Teacher to join our team at ProCare Therapy in Naperville, IL. As a Special Education Teacher, you will be responsible for providing individualized instruction and support to students with social and emotional needs in a Resource...