Technical Support Specialist

3 weeks ago


Downers Grove, Illinois, United States Aqueity Full time

Aqueity is hiring a Technical Support Specialist - Tier 3 to provide high-level technical support and act as a mentor to junior team members.

Job Description

This role involves resolving complex technical issues, providing guidance to colleagues, and maintaining excellent customer relationships.

Responsibilities:
  • Provides escalated IT support resolving issues with Microsoft related technologies.
  • Assists with technical escalation support and network infrastructure issues.
  • Maintains customer relationships ensuring customer satisfaction.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology or relevant field.
  • Proven work experience as a Help Desk Escalations Engineer.
  • Minimum 3 years of working for an IT MSP supporting multiple clients.

$80-100K per year



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