Technical Support Specialist for Aries Technology

3 weeks ago


Grove, Oklahoma, United States Aries Technology LLC Full time
About the Role

We are seeking a Technical Support Specialist for Aries Technology to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our customers via phone, email, and other communication channels. Your primary goal will be to resolve issues efficiently and effectively, ensuring high levels of customer satisfaction.

Key Responsibilities:
  • Receive and respond to customer inquiries and complaints via phone, email, and chat.
  • Troubleshoot minor gaming network issues and escalate major issues according to departmental procedures.
  • Maintain accurate and detailed information in the Service Desk Express database.
Requirements:
  • High School diploma or equivalent.
  • Strong work history.
  • Basic knowledge of PC hardware and LAN/WAN.
Benefits and Compensation

The estimated salary for this position is $50,000 per year. We also offer a range of benefits, including health insurance, a retirement plan, and paid time off. If you have a passion for technology and excellent communication skills, we encourage you to apply for this exciting opportunity.



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