Customer Service Representative

1 week ago


Grove, Oklahoma, United States Aries Technology LLC Full time
Job Description

Aries Technology LLC is seeking a highly skilled Gaming Customer Care Professional to join our team. In this role, you will be responsible for providing top-notch customer service and technical support to our clients. You will be the face of our company, and your professionalism and courtesy will make all the difference in delivering exceptional service.

Key Responsibilities:
  • Provide customer service/technical support to any customer who calls and/or requests assistance.
  • Interface with Field Service Technicians and/or Product Support Technicians to provide prompt repairs and/or installations and software upgrades.
  • Answer all telephone calls (incoming and inter-departmental) with courtesy, professionalism, and helpfulness.
  • Monitor the game network for problems that may occur; troubleshoot any network problems according to departmental procedures.
Requirements:
  • A professional and friendly personality which reflects through a telephone conversation.
  • Willingness to learn and an ability to maintain composure in stressful phone call situations.
  • Good typing/keyboarding skills.
  • Experience navigating in current Windows operating systems (File transfer, mapping network drives etc.).
Compensation and Benefits

The estimated salary for this position is $55,000 per year. Additionally, we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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