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Loan Services Officer

2 months ago

Silver Spring, Maryland, United States HIAS Inc Full time
Job Summary

We are seeking a highly skilled Loan Services Officer to join our team at HIAS Inc. The successful candidate will be responsible for the collection of loans, working closely with the Loan Services Department to increase revenue and ensure a complete database for recording, reporting, and analyzing client repayments.

Key Responsibilities
  • Review and analyze delinquent or canceled accounts to determine if an extension of the grace period is needed and request approval from supervisor.
  • Review undelivered mail and update addresses on the loan software.
  • Research and analyze customer accounts to ensure compliance with established policies and procedures.
  • Follow up with phone calls/second mailing if necessary and refer uncollectible accounts to management.
  • Contacts clients via phone and email to obtain payments on past due balances.
  • Assist in completing special projects and perform other duties as assigned.
  • Possess an exceptional professional, courteous demeanor in a sometimes fast-paced environment.
  • Perform other clerical duties as required including filing, data entry, typing etc.
  • Assist in preparing end of month reports.
  • Assist in preparing for annual audits.
  • Perform other duties as assigned.
Requirements
  • Undergraduate degree preferred.
  • 2-3 years of relevant experience.
  • Computer-literate, experience in network environment, internet, and e-mail transfer of data, proficient in office applications (Excel and Word).
  • Excellent written and oral communication skills.
  • Excellent time management/organizational skills.
  • Spanish fluency preferred but not required.
  • Strong analytical skills and ability to problem solve.
  • Attention to detail.
  • Ability to effectively prioritize multiple responsibilities.
  • Ability to deliver high-quality results in a timely manner.
  • Ability to prepare financial reports/budgets.
  • Ability to assist the manager with vendor management.
  • Ability to effectively prioritize problems and manage multiple requests/expectations; the job requires self-motivation to function at full productivity.
  • Ability to interact with external clients by providing support via phone, web, and email; as well as team-oriented interaction with all.
  • Travel, to include travel to insecure operating environments, may be required.
Hiring Process

We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here's a snapshot of our hiring process:

Step 1: Submit your application

Step 2: Phone screen with a HIAS recruiter.

Step 3: Video interview with the hiring manager.

Step 4: Video interview with a panel of HIAS employees.

Step 5: Online reference check with SkillSurvey.

Step 6: Offer and background check with Shield Screening or HireRight.

Step 7: Start your professional journey with HIAS

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.

About Us

HIAS Inc is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency, and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community, and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission, and values.

Our vision is to stand for a world in which refugees find welcome, safety, and opportunity. Our mission is to draw on our Jewish values and history to provide vital services to refugees and asylum seekers around the world and advocate for their fundamental rights so they can rebuild their lives. Our values are welcome, justice, empathy, partnership, courage, and resilience.

We are committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation, or other legally protected status.

Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. We strongly encourage applicants of diverse identities, backgrounds, experiences, and perspectives to apply even if you do not meet all required qualifications but have other qualifications relevant to the role that would make you a great fit for this role with HIAS.

HIAS is committed to the protection of children, vulnerable adults, and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS. We will not tolerate sexual exploitation, abuse, or any form of child abuse or neglect by our staff or associated personnel. Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS' Code of Conduct and Safeguarding policies. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants' previous employers about any findings of sexual exploitation, sexual abuse, and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.