Field Service Representative III
4 weeks ago
We are seeking a highly organized and detail-oriented Field Service Representative III to join our team. In this role, you will be responsible for performing a variety of office services functions, including mail processing and distribution, copying and scanning, and hospitality services.
Key Responsibilities- Receive, sort, and deliver all incoming mail and packages according to assigned floors and within established time frames.
- Wrap, seal, weigh, affix postage, and dispatch all outgoing mail and packages in accordance with postal regulations.
- Prepare special outgoing inter-office pouches sent to client affiliates as scheduled.
- Package and process outgoing overnight items, such as Federal Express and UPS, to meet client and vendor deadlines.
- Log and deliver incoming overnight packages within established time frames.
- Log outgoing and incoming items as required and review for accuracy and completeness.
- Organize and distribute supplies to clients, verify and log orders upon delivery, and monitor inventory of copy supplies, stock paper, and toner.
- Handle items for distribution to client employees, affiliates, dealers, and other stakeholders.
- Estimate runtime on small to medium photocopy jobs, check all copies produced for quality and accuracy, and produce bound copies of work when requested.
- May provide minor maintenance of photocopy machines, such as solving paper jams, placing service calls, and routine cleanings.
- Operate facsimile machines, send and receive facsimiles, and keep complete and accurate logs of incoming and outgoing facsimiles.
- Perform other administrative duties, such as inserting, copying, and photocopying, as needed.
- High school diploma or equivalent.
- 5+ years' experience working in a mailroom or professional office environment.
- Able to assist other lower-level FSRs as necessary.
- Thorough knowledge of all shipping procedures.
- Ability to perform all necessary computer skills required.
- Able to perform the functions of all equipment and systems, including fax, scanner, metering, stamping, tracking systems, photocopying, and color copying.
- Excellent customer service, professional attitude, and appearance are a must.
- Ability to work overtime and meet deadlines.
Physical activity required, including bending, reaching, lifting, and prolonged periods of sitting or standing. May lift and/or move up to 50lbs.
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