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Field Service Representative III

1 month ago


Silver Spring, Maryland, United States Canon Business Process Services Full time
Job Summary

We are seeking a highly organized and detail-oriented Field Service Representative III to join our team. As a key member of our mailroom operations, you will be responsible for ensuring the smooth flow of mail and packages within our facility.

Key Responsibilities
  • Receive, sort, and deliver all incoming mail and packages according to assigned floors and within established time frames
  • Wrap, seal, weigh, affix postage, and dispatch all outgoing mail and packages in accordance with postal regulations
  • Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
  • Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines
  • Log and deliver incoming overnight packages within established time frames
  • Log outgoing and incoming items as required and review for accuracy and completeness
  • Organize and distribute supplies to clients; verify and log orders upon delivery; monitor inventory of copy supplies, stock paper, and toner and keep supply area neat
  • Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc
  • Estimate runtime on small to medium photocopy jobs; check all copies produced for quality and accuracy; produce bound copies of work when requested
  • May provide minor maintenance of photocopy machines such as solving paper jams, placing service calls, and routine cleanings
  • Operate facsimile machines; send and receive facsimiles; keep complete and accurate logs of incoming and outgoing facsimiles
  • Perform other administrative duties from inserting, copying, and photocopying to faxing as needed
Requirements
  • High school diploma or equivalent
  • 5+ years' experience working in a mailroom or professional office environment
  • Able to assist other lower-level FSRs as necessary
  • Thorough knowledge of all shipping procedures
  • Ability to perform all necessary computer skills required
  • Able to perform the functions of all equipment and systems (fax, scanner, metering, stamping, tracking systems, photo-copying, color copying, etc.)
  • Excellent customer service, professional attitude, and appearance are a must
  • Ability to work overtime and meet deadlines
What We Offer
  • Competitive pay and benefits
  • Comprehensive training and development programs that prepare employees to advance from within
  • A company focused on creating a positive work and client environment
  • Employee discounts on entertainment, products, and services nationwide

We are an equal opportunity employer and welcome applications from diverse candidates.