Virtual Meeting Support Analyst
2 weeks ago
KeenLogic is in search of a dedicated Audio-Visual Technology Specialist to support our government client. This role is designed for a full-time, remote contract position with potential for future opportunities. The ideal candidate should reside in the Washington, D.C. metropolitan area for any required office engagements.
Key Responsibilities- Deliver technical assistance and troubleshooting for desktop hardware, audio/visual systems, and applications including WebEx, SharePoint, and tailored software solutions.
- Track and document participant attendance during virtual sessions.
- Manage chat interactions in WebEx during online meetings.
- Assist participants experiencing audio connectivity issues.
- Oversee video functionality to ensure seamless communication.
- Facilitate breakout sessions effectively.
- Conduct polls to gather participant feedback.
- Coordinate with Call Center leadership and client personnel.
- Support users with login difficulties.
- Assist in training initiatives for participant orientation and program director training.
- Record issues using a Customer Relationship Management (CRM) tool.
- U.S. Citizenship is required.
- A Bachelor's degree with at least 1 year of relevant experience, or a High School Diploma with 7 years of professional experience.
- Minimum of 1 year of experience utilizing Zoom, including its features and functionalities.
- At least 1 year of experience providing support for business applications, including analysis, diagnosis, remediation, testing, and performance tuning.
- Familiarity with standard Windows OS and MS Office applications for business use.
- 1 year of customer service experience.
- Strong written and verbal communication skills.
- Knowledge of ITIL Service Management.
- Experience in Business Application Training.
- Familiarity with User Acceptance Testing.
- Background in Application Development.
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