Virtual Meeting Support Analyst

2 weeks ago


Alexandria, Virginia, United States KeenLogic Full time
Job Overview

KeenLogic is in search of a dedicated Audio-Visual Technology Specialist to support our government client. This role is designed for a full-time, remote contract position with potential for future opportunities. The ideal candidate should reside in the Washington, D.C. metropolitan area for any required office engagements.

Key Responsibilities
  • Deliver technical assistance and troubleshooting for desktop hardware, audio/visual systems, and applications including WebEx, SharePoint, and tailored software solutions.
  • Track and document participant attendance during virtual sessions.
  • Manage chat interactions in WebEx during online meetings.
  • Assist participants experiencing audio connectivity issues.
  • Oversee video functionality to ensure seamless communication.
  • Facilitate breakout sessions effectively.
  • Conduct polls to gather participant feedback.
  • Coordinate with Call Center leadership and client personnel.
  • Support users with login difficulties.
  • Assist in training initiatives for participant orientation and program director training.
  • Record issues using a Customer Relationship Management (CRM) tool.
Essential Qualifications
  • U.S. Citizenship is required.
  • A Bachelor's degree with at least 1 year of relevant experience, or a High School Diploma with 7 years of professional experience.
  • Minimum of 1 year of experience utilizing Zoom, including its features and functionalities.
  • At least 1 year of experience providing support for business applications, including analysis, diagnosis, remediation, testing, and performance tuning.
  • Familiarity with standard Windows OS and MS Office applications for business use.
  • 1 year of customer service experience.
  • Strong written and verbal communication skills.
Preferred Qualifications
  • Knowledge of ITIL Service Management.
  • Experience in Business Application Training.
  • Familiarity with User Acceptance Testing.
  • Background in Application Development.

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