Front Desk Associate

1 week ago


Lexington, Massachusetts, United States Miniluxe Inc Full time
About MiniLuxe

At MiniLuxe, we're revolutionizing the world of nail care by providing a premium brand experience. Our mission is to transform the industry by delivering super-hygienic, high-quality services and safe, better-for-you products.

Job Description

We're seeking a highly skilled and passionate Front Desk Associate to join our team. As a Front Desk Associate, you will be responsible for providing critical support to our nail designers and studio leadership teams by ensuring they have everything needed to deliver exceptional client experiences.

Key Responsibilities:
  • Clean and maintain the studio and lab areas to MiniLuxe brand standards.
  • Host/Hostess duties, including greeting clients, being knowledgeable of all service and product offerings, and effectively communicating with clients.
  • Manage service floor, observing all areas to ensure appropriate timing and client flow, contacting clients according to late policy, and accurately booking and/or changing appointments.
  • Drive revenue by becoming a product expert, educating clients about polish offerings, service upgrades, loyalty program membership, and retail.
Requirements:
  • Eager to learn and develop skills.
  • Possesses a passion for beauty and hospitality.
  • Delivers an amazing client experience in a premium brand environment.
  • Operational excellence through accurate and effective appointment booking.
  • Ability to multi-task.
  • Use of computer equipment.
What We Offer:

In return, you will be rewarded with a competitive compensation package, including medical/dental/vision/LTD/STD and life insurance benefits, PTO, 401k, free services & retail discounts, and much more.



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