Service Quality Representative

2 weeks ago


San Diego, California, United States Finance of America Full time

Customer Experience Specialist

  • Provides assistance to clients with inquiries, requests, and issues through various communication channels.
  • Evaluates client data to enhance understanding and ensure a satisfactory customer journey.
  • Adheres to Mortgage Servicing Standards to ensure compliance with applicable rules and regulations.

Key Responsibilities

  • Manages incoming communications related to servicing inquiries.
  • Responds to calls directed to the dedicated Borrower Care Line.
  • Conducts proactive outreach to existing borrowers.

Required Education

High School Diploma

Skills and Experience

  • Proficient analytical skills to identify root causes.
  • Strong verbal and written communication abilities.
  • Intermediate to advanced proficiency in Microsoft Office Suite.
  • Exceptional problem-solving and organizational capabilities.
  • Ability to operate independently with minimal supervision.

Additional Information

The information provided outlines the general nature and level of work expected in this role.

Finance of America is committed to equal employment opportunities.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications



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