Service Excellence Representative

1 week ago


San Diego, California, United States Guild Mortgage Full time
Guild Mortgage Company, a prominent player in the mortgage banking sector since 1960, is actively looking for a Customer Service Representative to enhance their team. The selected candidate will play a crucial role in delivering outstanding service to clients and colleagues while ensuring adherence to industry standards and organizational policies.

Position Overview:

- Professionally manage and respond to customer inquiries via phone.
- Establish a positive connection with clients by welcoming them warmly and addressing their requirements.
- Attentively listen to customer issues and provide thoughtful and compassionate feedback.
- Employ software tools to address customer queries and requests effectively.
- Clarify information related to loan servicing and deliver precise answers to customer inquiries.
- Keep thorough records of calls and update customer information accurately.
- Collaborate effectively with internal departments to guarantee prompt responses to customer needs.
- Escalate issues when necessary and contribute suggestions for enhancing customer service quality.

Qualifications:
  • High school diploma or equivalent with a minimum of two years in a customer service role.
  • Experience in lending or banking is advantageous.
  • Exceptional communication abilities and capacity to thrive in a dynamic environment.
  • Proficient in Microsoft Office and data entry tasks.
  • Knowledge of document management software is a plus.
Supervision:
  • Requires direct to moderate supervision.
  • Demonstrates sound judgment in fulfilling job duties.
  • No travel obligations.
Requirements:
  • Primarily sedentary work setting.
  • Regular use of computer keyboard and mouse.
  • Aptitude for accurately interpreting auditory and visual information.
  • No exposure to hazardous environmental conditions.
Guild Mortgage Company provides a competitive salary and a comprehensive benefits package, including medical, dental, vision, and a 401(k) plan with employer contributions. Become a part of our team and advance your career with us.

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