Expert Color Print Solutions Specialist

2 weeks ago


Ramsey, New Jersey, United States Konica Minolta Business Solutions U.S.A., Inc. Full time

Position Overview:

The Senior Color Production Print Technician will leverage extensive knowledge of Konica Minolta systems to deliver expert troubleshooting and diagnostic support across all technical channels. This role is pivotal in providing high-level assistance to major accounts and collaborating closely with Konica Minolta support teams to ensure prompt resolution of technical issues.

Key Responsibilities:

  • Lead initiatives for regional product enhancements.
  • Offer dedicated support for major accounts.
  • Develop comprehensive troubleshooting and best practices documentation.
  • Facilitate regular conference calls with field teams and Konica Minolta representatives.
  • Act as a primary support liaison for Fiery and Creo controllers.
  • Create instructional videos for distribution to direct and dealer channels.
  • Document technical entries with detailed justifications in the Accompa system.
  • Provide system integration support and diagnostic assistance utilizing network expertise and Konica Minolta systems knowledge.
  • Manage Critical Accident Reports with precision and efficiency.

Qualifications:

  • Associate's degree or Technical school diploma required; a Bachelor's degree in a related field is advantageous.
  • Over 8 years of experience in Production Print, with a preference for those familiar with Konica Minolta products.
  • G7 certification is highly desirable.
  • N+ certification is a plus.
  • Apple Certified Support Professional (ACSP) certification is beneficial.
  • Proficient in demonstrating IQ-501 functionality.
  • Ability to provide technical support for MFP peripheral products from relevant KM partners (e.g., Fiery, Creo).
  • Skilled in developing and delivering engaging webinars and workshops for both internal and external audiences.
  • Capable of simplifying complex information for diverse audiences with varying technical backgrounds.
  • Adept at engaging with both technical and sales teams in a professional and approachable manner.
  • Experience with Adobe Suite and Pitstop Pro is essential.
  • Strong understanding of Production Print Hardware, including Agfa and Plockmatic products.
  • Knowledge of variable data printing techniques.
  • Excellent organizational and follow-up skills.
  • Willingness to travel up to 20% as needed.


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