Customer Care Representative

2 months ago

Ramsey, United States Konica Minolta Business Solutions Ltd Full time
Job Description Overview

To provide excellent customer service to both external and internal customers calling and or emailing in for problem solving. KM Customer Care Representative is responsible for providing the best solutions to customers either by maximizing first call resolution or issuing a trouble ticket to the appropriate administrative team.

Responsibilities

Key Responsibilities

  • Answer all incoming customer calls in a polite and professional manner.
  • Provide excellent customer service to customers by listening and providing accurate responses.
  • Review and examine customers' accounts to better facilitate customer issues.
  • Identify and analyze root cause of problem(s) experienced by customers.
  • Provide solution(s) to customer problem(s) as appropriate.
  • Monitor trouble tickets to ensure our customers are satisfied with the results.
  • Review and validate new contracts for billing accuracy.
  • Work through daily assigned trouble tickets to ensure appropriate resolution is in place.
  • Act as back-up to co-workers during vacations, special projects and other extended leaves.
  • Perform other duties as assigned by the KM Cares manager.

Customer Help Emails/Faxes

  • Provide written responses to all incoming emails in a timely and professional manner
  • Ensure all emails are responded to within our customer SLA guidelines
  • Review thoroughly what the customer email is requesting, and investigate accordingly before responding to customer with a resolution

Data Entry: Meter Reads

  • Process all assigned meter reads daily by entering in SAP accurately and in a timely manner
  • Analyze all meter reads to determine if reading is accurate to process in SAP or incorrect by comparing to previous billed meter read history

Customer Resolution

Customer Cases

  • Daily audits of customer closed cases to ensure internal expectations are met.
  • Daily distribution of all open customer cases to all admin teams provides visibility and traction on customer resolution.
  • Continuously work daily assigned customer cases and resolve within the internal timeline set for each case type.
  • Audit customer resolution tickets to ensure internal SLA and expectations are met

Customer Billing Portal

    • Daily monitor and attend to all customer request related to the portal(s).
    • Set up customers on the respective portal requested and register/enroll.
    • Resolve any customer issues regarding the portal experience.
    • Internal contact/expert on customer portal
Qualifications
  • High school diploma required
  • 2+ years of relevant work experience
  • Strong interpersonal and professional communication skills
  • Excellent listening and attention to detail
  • Ability to work under pressure
  • Ability to organize daily tasks to ensure deadlines are met
  • Proficient in Microsoft office programs
  • Excellent grammar and written communication skills
  • Bilingual (French & English) written/verbal are an asset
  • Ability to work overtime as needed
About Us

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

  • Customer Care Representative

    2 months ago

    Ramsey, United States Konica Minolta Full time

    Answer all incoming customer calls in a polite and professional manner. Provide excellent customer service to customers by listening and providing accurate responses. Review and examine customers accounts to better facilitate customer issues. Identi Customer Care, Representative, Customer, Manufacturing, Retail, IT

  • Customer Care Representative

    2 months ago

    Ramsey, United States Konica Minolta Full time

    Answer all incoming customer calls and emails in a professional manner. Ensure all meter reads are entered in SAP accurately. Monitor trouble tickets to ensure our customers are satisfied with the results. Review and validate new contracts for billin Customer Care, Representative, Customer, Manufacturing, Retail, IT

  • Customer Care Representative

    2 months ago

    Ramsey, United States Konica Minolta Business Solutions Full time

    Overview: To provide excellent customer service to both external and internal customers calling and or emailing in for problem solving. KM Customer Care Representative is responsible for providing the best solutions to customers either by maximizing first call resolution or issuing a trouble ticket to the appropriate administrative team. Responsibilities:...

  • Customer Service Representative

    4 weeks ago

    Ramsey, New Jersey, United States Konica Minolta Business Solutions Ltd Full time

    Job DescriptionJob Title: Customer Care RepresentativeJob Summary:Konica Minolta Business Solutions Ltd is seeking a highly skilled Customer Care Representative to join our team. As a Customer Care Representative, you will be responsible for providing exceptional customer service to both external and internal customers, resolving issues, and ensuring...

  • Customer Service Representative

    3 weeks ago

    Ramsey, New Jersey, United States Konica Minolta Business Solutions Full time

    Job Title: Customer Care RepresentativeJob Summary:Konica Minolta Business Solutions is seeking a highly skilled Customer Care Representative to join our team. As a Customer Care Representative, you will be responsible for providing exceptional customer service to both external and internal customers, resolving issues, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    3 weeks ago

    Ramsey, New Jersey, United States Konica Minolta Business Solutions Full time

    Job Title: Customer Care RepresentativeJob Summary:Konica Minolta Business Solutions is seeking a highly skilled Customer Care Representative to join our team. As a Customer Care Representative, you will be responsible for providing exceptional customer service to both external and internal customers, resolving issues, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    2 weeks ago

    Ramsey, New Jersey, United States Konica Minolta Business Solutions Full time

    Job Title: Customer Care RepresentativeWe are seeking a highly skilled and customer-focused Customer Care Representative to join our team at Konica Minolta Business Solutions. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key...

  • Customer Service Representative

    1 month ago

    Ramsey, New Jersey, United States Konica Minolta Business Solutions Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled Customer Service Representative to join our team at Konica Minolta Business Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service to both external and internal customers, resolving customer issues in a...

  • Customer Service Representative

    2 weeks ago

    Ramsey, United States LHH Recruitment Solutions Full time

    Job Title: Customer Service RepresentativeAt LHH Recruitment Solutions, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients and sales representatives.Responsibilities:Answer inbound phone calls in a...

  • Customer Service Representative

    2 weeks ago

    Ramsey, New Jersey, United States Ajilon Full time

    Ajilon is seeking a skilled Customer Service Representative to join their team. As a key member of the healthcare network, you will be responsible for:Key Responsibilities:Providing exceptional customer service to patients and physicians via phone and in-personAssisting with scheduling appointments and managing patient recordsCommunicating effectively with...

  • Customer Service Representative

    5 days ago

    Ramsey, New Jersey, United States Massage Envy Full time

    Overview:We're seeking a skilled Customer Service Representative to join our team at Massage Envy Ramsey. As a key member of our staff, you'll be responsible for delivering exceptional customer experiences and promoting the value of Total Body Care.Key Responsibilities:Provide outstanding customer service and ensure every guest feels valued and...

  • Customer Service Representative

    2 weeks ago

    Ramsey, New Jersey, United States Ajilon Full time

    Ajilon Job OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative.Answer incoming calls in a professional and friendly manner.Assist patients and physicians with questions and inquiries.Communicate effectively with patients and take detailed notes from conversations.Schedule...

  • Customer Service Representative

    1 month ago

    Ramsey, United States Ajilon Full time

    Ajilon **Job Summary** We are seeking a highly skilled Customer Service Representative to join our team at Ajilon. As a key member of our healthcare network, you will be responsible for providing exceptional customer service to patients and physicians. **Key Responsibilities** * Answer incoming calls in a friendly and professional manner * Assist...

  • Customer Service Representative

    4 days ago

    Ramsey, New Jersey, United States Konica Minolta Business Solutions Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Konica Minolta Business Solutions. As a key member of our customer support team, you will be responsible for providing exceptional customer service to both external and internal customers.Key ResponsibilitiesProvide timely and effective responses to customer...

  • Customer Service Representative

    4 weeks ago

    Ramsey, New Jersey, United States Randolph Loyd - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Randolph Loyd - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving the growth of our successful insurance agency.Key ResponsibilitiesEstablish...

  • Customer Service Representative

    3 weeks ago

    Ramsey, New Jersey, United States Konica Minolta Business Solutions Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Konica Minolta Business Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Service:...

  • Customer Service Representative

    1 month ago

    Ramsey, New Jersey, United States Randolph Loyd - State Farm Agent Full time

    Job OpportunityWe are seeking a highly motivated and results-driven Customer Relations Representative to join our team at Randolph Loyd - State Farm Agent. As a key member of our agency, you will play a vital role in building and maintaining strong relationships with our clients, identifying their needs, and providing tailored solutions to maximize...

  • Customer Service Representative

    1 week ago

    Ramsey, New Jersey, United States Ajilon Full time

    Ajilon Healthcare Support SpecialistAs a Customer Service Representative at Ajilon, you will be responsible for providing exceptional support to patients and physicians. Your key responsibilities will include answering incoming calls, assisting with questions and inquiries, and communicating with patients to take detailed notes from conversations. You will...

  • Customer Service Representative

    3 weeks ago

    Ramsey, United States Randolph Loyd - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional client experiences and driving the growth of our insurance agency.ResponsibilitiesEstablish and maintain strong customer...

  • Customer Service Representative

    4 weeks ago

    Ramsey, New Jersey, United States Randolph Loyd - State Farm Agent Full time

    Job OpportunityWe are seeking a highly motivated and results-driven Customer Relations Representative to join our team at Randolph Loyd - State Farm Agent. As a key member of our agency, you will play a vital role in building and maintaining strong relationships with our clients, identifying their needs, and providing tailored solutions to maximize...