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Client Relations Specialist

2 months ago

Portage, Michigan, United States Strykermeded Full time

Customer Experience Representative

About Stryker

Stryker stands as a premier entity in the medical technology sector, committed to enhancing healthcare through innovative solutions. Our diverse portfolio includes advanced products and services across Orthopaedics, Medical and Surgical, as well as Neurotechnology and Spine, all aimed at improving patient outcomes and hospital efficiency.

Recognized as one of the top workplaces globally, we take pride in our accolades for fostering a diverse and inclusive environment. Discover more about our award-winning organization.

Role Overview:

The Customer Experience Representative serves as a vital point of contact for customers, handling inquiries related to pricing, scheduling, and shipping. Responsibilities include:

  • Managing customer calls and providing timely responses.
  • Processing orders and tracking the status of existing requests.
  • Delivering comprehensive product information, including technical and operational details.
  • Collaborating with various departments to resolve customer issues and inquiries.
  • Updating product-specific information as necessary.
  • Training new or temporary staff members.

Qualifications:

The ideal candidate will possess:

  • A minimum of one year of experience in customer service.
  • A high school diploma; further education or formal customer service training is preferred.
  • Ability to perform sedentary work, occasionally lifting up to 10 pounds.
  • Strong telephonic communication skills.
  • Proficiency in operating standard office equipment.
  • Good visual acuity and the ability to read detailed product information.
  • Analytical skills to address routine customer service issues independently.
  • Effective organizational and record-keeping abilities.
  • Excellent verbal and written communication skills.
  • Basic computer skills.

Benefits:

Our comprehensive benefits package varies by location but typically includes bonuses, healthcare options, retirement plans, and various wellness programs. We also offer opportunities for professional development and a range of social and recreational activities.