Senior Program Manager, AWS Security Operations
2 weeks ago
Overview: The Amazon Web Services (AWS) Physical Security Operations Center (PSOC) is on the lookout for a detail-oriented Technical Program Manager (TPM) to enhance and expand our existing frameworks that are essential for maintaining a 24/7 operational support system with top-tier physical security response.
Role Responsibilities: As a TPM for the AWS PSOC, you will collaborate with diverse engineering and operational teams to refine and innovate PSOC solutions and workflows aimed at optimizing performance. Your role will involve:
- Facilitating transparency and informed decision-making across AWS leadership by delivering crucial updates and clear status reports on security initiatives.
- Designing new support workflows and proposing enhancements to boost efficiency and effectiveness.
- Identifying and spearheading technical and business projects to advance Amazon Security Operations Technologies.
- Overseeing project execution while making informed trade-off recommendations, understanding technical challenges, enabling solutions, and addressing any obstacles.
- Documenting current support processes to pinpoint areas for improvement and automation/self-service.
- Gathering and analyzing team performance data, taking necessary actions regarding responses, and reporting findings to the organization.
Candidate Profile: The ideal candidate will possess a blend of theoretical knowledge and practical experience in physical security principles, demonstrating a strong background in operations center dispatching, data center security operations, and customer service. Excellent verbal and written communication skills are essential, along with the ability to manage multiple tasks effectively. Critical thinking and sound judgment are crucial, as is the ability to adhere to PSOC procedures with discretion.
Team Culture: Amazon Security embraces diverse experiences and encourages candidates from all backgrounds to apply. We believe that a variety of perspectives fosters innovation and problem-solving. Our commitment to ongoing learning and development ensures that all team members have access to resources that support their career growth.
Work-Life Balance: We prioritize work-life harmony, recognizing that success at work should not come at the expense of personal well-being. Flexible work arrangements are part of our culture, allowing team members to thrive both professionally and personally.
Qualifications:
- 5+ years of experience in technical product or program management.
- 7+ years of experience working directly with engineering teams.
- Proven track record in managing programs across cross-functional teams, building processes, and coordinating release schedules.
Amazon is dedicated to fostering a diverse and inclusive workplace, ensuring equal opportunities for all candidates.
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