Business Operations Specialist

6 days ago


San Jose, California, United States Intelliswift Software Full time
About the Role

We are seeking a highly skilled Business Operations Specialist to join our team at Intelliswift Software. As a key member of our Volume and Scale Pricing Frameworks Team, you will play a critical role in supporting business decisions for our fastest growing portfolio of products.

Key Responsibilities
  • Collaborate with Pricing Operations team and other stakeholders to increase launch velocity, reduce the overall end-to-end timeline, and boost launch volume.
  • Coordinate and support operational aspects of the Volume and Scale product lifecycle, including SKU creation, facilitation of approvals for business strategy and pricing requests.
  • Perform audits related to the standard launch process.
  • Project planning to implement business decisions, including key milestones, and drive progress to achieve project goals and timelines.
  • Work cross-functionally and effectively communicate to all upstream/downstream stakeholders, to ensure understanding of strategy, project plan, and impacts.
  • Document cross-functional process improvement and adoption of best practices (processes, tools) to improve overall operational efficiency and effectiveness.
  • Facilitate the creation and maintenance of system and process documentation.
  • Ad hoc operational requests including reporting and auditing of SKU and Pricing files to support product launches.
  • Review business requirements and manage Partner/OEM contract requirements ensuring approvals are documented.
Requirements
  • 5+ years of experience in an operational role, prioritizing and managing projects, with accuracy and diligence.
  • Strong Visual Basic (VBA) and MS Excel development skills.
  • Advanced knowledge and fluency with Excel, Workfront, Confluence/Wiki, SAP, SharePoint required.
  • Experience driving processes, and consistently meeting established key milestones.
  • Strong process analysis skills to identify opportunities for optimization, design solution, and define implementation plan.
  • Strong problem-solving skills to research and identify issues, root cause, and proposed resolution.
  • Meticulous attention to detail, analytical skills, and auditing experience required.
  • Excellent communication, listening, and interpersonal skills at all levels of the organization.
  • Experience creating training documentation/curriculum a plus.


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