Executive Vice President of Operations

2 weeks ago

Albuquerque, New Mexico, United States Laguna Development Corp Full time
Job Overview

Position Title: Chief Operating Officer

Department: Corporate General Administration

Employment Classification: Exempt

Reports to: Chief Executive Officer

Position Summary:

The Chief Operating Officer (COO) plays a pivotal role in managing the operational framework of the organization. This executive is tasked with ensuring that robust operational controls, administrative protocols, and reporting systems are effectively implemented to maintain financial integrity and operational excellence. Collaborating closely with the CEO and the executive leadership team, the COO will formulate and execute strategic initiatives across various operational domains including Casino, Food & Beverage, Sales & Marketing, Retail, and Information Technology to fulfill the company's objectives.

Key Responsibilities:

  • Uphold the Core Values, Policies, and Procedures of Laguna Development Corporation (LDC).
  • Exemplify leadership and professionalism within and outside LDC operations.
  • Foster a respectful and positive environment for both customers and colleagues.
  • Demonstrate punctuality and preparedness for all work responsibilities.
  • Engage actively in the LDC Management Capacity Program.

Essential Duties:

  • Collaborate with the CEO and LDC Board to strategize for expansion and growth.
  • Work with the management team to design and implement operational infrastructures that support LDC's rapid growth.
  • Act as the liaison to the board, effectively communicating critical financial matters during meetings.
  • Lead both short-term and long-term planning efforts and budget formulation to align with strategic goals.
  • Manage all assigned subsidiary operations as a Member manager of LDC subsidiaries.
  • Oversee mergers and acquisitions to align with organizational objectives.
  • Guide the senior executive team to ensure optimal resource utilization.
  • Direct company operations to achieve financial targets.
  • Set performance goals, allocate resources, and evaluate policies for designated areas.
  • Establish and enforce operating policies and business strategies to support overarching company objectives.
  • Ensure high levels of customer service and satisfaction across all business entities.
  • Exhibit strong leadership capabilities in managing diverse operations.
  • Demonstrate proven success with Profit and Loss statements within the gaming and hospitality sectors.
  • Effectively interpret and execute oral and written instructions.
  • Engage effectively with the public and staff.
  • Maintain efficiency and accuracy in a dynamic work environment.
  • Possess knowledge of database and accounting systems to provide precise financial information.
  • Handle routine challenges with tact and initiative.
  • Assume the role of President in their absence.
  • Perform additional duties as required.

Qualifications:

  • Bachelor's Degree in business or a related field is required; a Master's in Business Administration is preferred.
  • 10-15 years of relevant experience, ideally in the hospitality or casino industry, demonstrating executive competencies.
  • Experience with EBITDA responsibilities, decision-making, strategic thinking, and exceptional communication skills.
  • Eight to ten years of financial management experience with increasing responsibilities.
  • Proven success in managing multiple departments and operations within the gaming and hospitality industries.
  • Excellent verbal and written communication abilities.

Licensing & Certification:

  • No specific licenses required.

Technical Skills:

  • Proficient in database and accounting software for accurate financial reporting.
  • Skilled in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Familiarity with Kronos (timekeeping software) and Paramount (purchasing software).

Physical Requirements:

  • Ability to hear, sit, talk, and read for the majority of the workday.
  • Occasional standing, walking, driving, and repetitive hand use required.

Mental Demands:

  • Capability to solve problems, organize, plan, make decisions, and interpret data consistently.

Supervisory Responsibilities:

  • This role oversees the senior executive team and is responsible for performance management and input on hiring and retention of senior-level management.

Work Environment:

Work is conducted in a professional office setting. Local travel is expected during business hours, with occasional out-of-area and overnight travel.

Additional Requirements:

  • Must obtain and maintain a gaming license through the appropriate regulatory bodies and possess a valid driver's license.
  • Successful completion of a pre-employment alcohol/drug screening is required.

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