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Executive Vice President of Operations

2 months ago

Albuquerque, New Mexico, United States Laguna Development Corp Full time
Job Overview

Position Title: Chief Operating Officer

Department: Corporate General Administration

Employment Classification: Exempt

Reports to: Chief Executive Officer

Position Summary:

The Chief Operating Officer (COO) serves as a vital executive responsible for managing the overall business operations. This role ensures that robust operational controls, administrative procedures, and reporting systems are established to maintain financial integrity and operational effectiveness. In partnership with the CEO and the executive leadership team, the COO will strategize and execute business plans across various sectors including Casino, Food & Beverage, Sales & Marketing, Retail, and Information Technology to fulfill organizational objectives.

Key Responsibilities:

  • Uphold the Core Values, Policies, and Procedures of Laguna Development Corporation (LDC).
  • Exemplify professionalism and integrity within all LDC operations.
  • Foster a positive and respectful environment for customers and colleagues.
  • Ensure punctuality and preparedness for all work commitments.
  • Engage actively in the LDC Management Capacity Program.

Core Duties:

  • Collaborate with the CEO and LDC Board to formulate expansion and growth strategies.
  • Work alongside the management team to create and implement operational frameworks that support LDC's rapid growth.
  • Act as the management liaison to the board, effectively communicating critical financial issues during board meetings.
  • Oversee both short-term and long-term planning and budget formulation to align with strategic business objectives.
  • Directly manage all assigned subsidiary operations as a Member manager of LDC subsidiaries.
  • Lead mergers and acquisitions initiatives to achieve organizational targets.
  • Guide the senior executive team to ensure optimal resource utilization.
  • Steer company operations to meet financial targets and budgetary goals.
  • Set performance objectives, allocate resources, and evaluate policies for designated areas.
  • Develop and implement operational policies and business strategies that align with overall company goals.
  • Ensure high levels of customer service and satisfaction across all business units.
  • Exhibit leadership in managing diverse operations.
  • Demonstrate proficiency with P&L management within the gaming and hospitality sectors.
  • Effectively interpret and execute both oral and written instructions.
  • Interact positively with the public and staff.
  • Maintain efficiency and accuracy in a dynamic work environment.
  • Possess knowledge of database and accounting systems to provide precise financial data.
  • Handle routine issues with tact and initiative.
  • Assume the role of President in their absence.
  • Carry out additional responsibilities as assigned.

Qualifications:

  • Bachelor's Degree in business or a related field is required; a Master's in Business Administration is preferred.
  • 10-15 years of relevant experience, ideally in the hospitality or casino industry, showcasing executive competencies.
  • Experience with EBITDA responsibilities, decision-making, strategic planning, and influential leadership.
  • Proven success in managing P&L, multiple departments, and operational functions in the gaming and hospitality industries.
  • Excellent verbal and written communication skills.

Licensing & Certification:

  • No specific licensing required.

Technical Skills:

  • Proficient in database and accounting software for accurate financial reporting.
  • Skilled in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Familiarity with Kronos (timekeeping software) and Paramount (purchasing software).

Physical Requirements:

  • Ability to hear, sit, talk, and read for extended periods.
  • Occasional requirements to stand, walk, drive, and use hands repetitively.

Mental Demands:

  • Capability to solve problems, organize, plan, make decisions, and interpret data effectively.

Supervisory Responsibilities:

  • This position oversees the senior executive team and is accountable for performance management and input regarding hiring and retention of senior management.

Work Environment:

Work is conducted in a professional office setting, with local travel expected during business hours. Some out-of-area and overnight travel may be required.

Additional Requirements:

  • Must obtain and maintain a gaming license through the relevant gaming control board and hold a valid driver's license.
  • Successful completion of a pre-employment alcohol/drug screening is mandatory.