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Executive Vice President of Operations

2 months ago

Albuquerque, New Mexico, United States Laguna Development Corp Full time
Job Overview

Position Title: Chief Operating Officer

Department: Corporate General Administration

Employment Classification: Exempt

Reports to: Chief Executive Officer

Position Summary:

The Chief Operating Officer (COO) plays a pivotal role in managing the organization's operational framework, ensuring that robust and efficient operational controls, administrative processes, and reporting systems are in place to uphold financial integrity and operational effectiveness. The COO, in partnership with the CEO and the executive leadership team, will strategize and execute business initiatives across various sectors including Casino, Food & Beverage, Sales & Marketing, Retail, and Information Technology to fulfill the company’s objectives.

Key Responsibilities:

  • Uphold the Core Values, Policies, and Procedures of Laguna Development Corporation (LDC).
  • Serve as a role model within all LDC operations.
  • Foster a respectful and positive environment for both customers and colleagues.
  • Demonstrate punctuality and preparedness for all work duties.
  • Engage actively in the LDC Management Capacity Program.

Core Duties:

  • Collaborate with the CEO and LDC Board to devise strategies for expansion and growth.
  • Work alongside the management team to create and implement plans for the operational infrastructure, ensuring it meets the rapid growth objectives of LDC.
  • Act as the management liaison to the board, effectively communicating critical financial matters during board meetings.
  • Oversee both short-term and long-term planning and budget formulation to align with strategic business goals.
  • Manage all assigned subsidiary operations as a Member manager of LDC subsidiaries.
  • Direct mergers and acquisitions to align with organizational objectives.
  • Lead the senior executive team to ensure optimal resource utilization.
  • Guide company operations to achieve budgetary and financial targets.
  • Establish performance goals, allocate resources, and evaluate policies for designated areas.
  • Formulate, establish, and direct the execution of operational policies and business strategies to support overarching company objectives.
  • Ensure high levels of customer service and satisfaction across various business units.
  • Exhibit leadership in managing a diverse operational environment.
  • Demonstrate a successful track record with P&L management within the gaming and hospitality sectors.
  • Follow and execute both oral and written instructions effectively.
  • Engage efficiently with the public and staff.
  • Maintain accuracy and efficiency in a dynamic work environment.
  • Possess knowledge of database and accounting systems to provide precise financial information.
  • Handle routine issues with tact and initiative.
  • Assume the role of President in their absence.
  • Perform additional duties as assigned.

Qualifications:

  • Bachelor's Degree in business or a related field is required; preference will be given to candidates with a Master of Business Administration.
  • 10-15 years of relevant experience, preferably in the hospitality or casino industry, demonstrating executive competencies.
  • Experience with EBITDA responsibilities, decision-making, strategic thinking, and influencing capabilities.
  • Proven track record in managing P&L, overseeing multiple departments, and operational functions in the gaming and hospitality industries.
  • Excellent verbal and written communication skills.

Licensing & Certification:

  • No specific licenses required.

Technical Skills:

  • Proficient in database and accounting software for accurate financial reporting.
  • Skilled in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Familiarity with Kronos (timekeeping software) and Paramount (purchasing software).

Physical Requirements:

  • Ability to hear, sit, talk, and read for the majority of the workday.
  • Occasional standing, walking, driving, and repetitive hand use may be required.

Mental Demands:

  • Ability to solve problems, organize, plan, make decisions, and interpret data effectively.

Supervisory Responsibilities:

  • This position oversees the senior executive team and is responsible for performance management and input regarding hiring and retention of senior-level management.

Work Environment:

Work is conducted in a professional office setting. Local travel is expected during business hours, with occasional out-of-area and overnight travel.

Additional Requirements:

  • Must obtain and maintain a gaming license through the appropriate regulatory bodies and possess a valid driver's license.
  • Successful completion of a pre-employment alcohol/drug screening is required.