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Client Support Specialist
2 months ago
Position Summary:
The primary role of a Client Support Specialist is to assist clients with their inquiries and orders, whether they are new or ongoing. This includes addressing complaints, resolving errors, answering questions, processing cancellations, and managing other concerns through various communication channels such as email, live chat, or telephone.
Key Responsibilities:
- Promptly respond to client emails and live chat inquiries with professionalism.
- Follow up to ensure resolution of any outstanding client issues.
- Conduct outbound calls to support clients with their orders and troubleshoot any challenges.
Supervisory Responsibilities:
This position does not include any supervisory responsibilities.
Education and Experience:
- A high school diploma or GED is required.
- Preferred experience of at least one year in a customer service role.
Special Requirements:
Availability to work weekends as necessary.
Work Environment:
This role requires onsite presence.
Skills and Abilities:
- Capability to multitask effectively in a dynamic environment.
- Strong attention to detail.
- Excellent interpersonal and communication skills.
- Self-driven and a collaborative team member.
- Consistent attendance is essential.
- Access to reliable internet for potential remote work.
Equipment Utilized:
Computer, printer, telephone, photocopier, scanner, and calculator.
Software Proficiency:
Familiarity with Outlook, Word, and Excel is required.
Physical and Mental Requirements:
- Ability to perform physical tasks such as standing, walking, and lifting.
- Mental acuity for data analysis and computer usage.
- Extended periods of computer operation.
Environmental Conditions:
The work environment is a standard office setting.
Company Overview:
At MacKenzie-Childs, we offer a comprehensive benefits package that includes medical, dental, vision, 401K, paid time off, employee discounts, and more. Our workplace features beautiful views and outdoor seating, fostering a dynamic and supportive atmosphere focused on exceptional customer care.
