IT Support Specialist
4 weeks ago
Pyramid Consulting, Inc. is seeking a skilled Desktop Support Technician to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance and support to our clients.
Key Responsibilities:
- Provide technical support and troubleshooting for desktop hardware and software issues.
- Install, configure, and maintain computer systems and peripherals.
- Document and maintain user account information, including rights, security, and systems groups.
- Train employees on technical procedures and provide hands-on support for server and network issues.
- Escalate problems and issues to a higher level of support if unable to resolve.
- Represent the company in a professional and businesslike manner, communicating effectively with customers and associates.
Requirements:
- 3-6 years' experience supporting PC hardware and software.
- Comfortability providing hands-on support for server and network issues.
- A+ certification is a plus.
Benefits:
- Competitive pay rate: $19 - $20/hour.
- Employee benefits, including health insurance, 401(k) plan, and paid sick leave.
Pyramid Consulting, Inc. is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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