Accident Support Specialist

4 weeks ago


Auburn, Alabama, United States National Guard Employment Network Full time

Job Summary:

We are seeking a highly skilled Accident Support Specialist to join our team at National Guard Employment Network. As a key member of our team, you will be responsible for providing world-class member service while managing the entire damage recovery process.

Key Responsibilities:

  • Review past, current, and future incident reports to ensure efficient processing and improve damage fee recovery.
  • Triage incident reports to ensure our members and field teams know what to expect.
  • Consult with members to gather information on their incident and review claims files for completed incident reports, damage assessments, and deductible invoices.
  • Act as a liaison between our market team, damage writers, third-party claims administrator, and our members.
  • Review customer history and incident details, balancing low-risk and low-damage cases against standard eligibility guidelines.
  • Identify escalation paths to ensure fast resolution of claims by working with Care, Security, Risk, Billing, and Field Operations teams.
  • Process customer billing notifications and invoices in a timely manner.
  • Audit claims, invoices, payments, and payment plans to ensure successful damage recovery.

Requirements:

  • Previous claims or first notice of loss experience required.
  • Flexibility to work days, evenings, weekends, and/or holidays.
  • Ability to carry tools and marketing materials (up to 50 lbs.).
  • At least 18 years old.

What We Offer:

  • Paid family leave available for all full-time employees.
  • Company-sponsored ClassPass wellness partnership available.
  • Potential to accrue 60 hours of PTO your first year, and up to 120 hours in later years plus multiple company-paid holidays and four floating holidays you choose.

About Us:

National Guard Employment Network is a company that empowers all walks of life with the flexibility to have a car of their own without the hassles of traditional car ownership. Convenient and affordable, we are here to disrupt a 110 billion dollar industry by providing customers an alternative to car-sharing, leases, ownership, and car rentals.


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