Senior Operations Manager

4 days ago


Manchester, New Hampshire, United States Fedcap Rehabilitation Services Full time

The Senior Operations Manager will report directly to the Program Director and will mentor, support, and supervise the staff for DCYF Involved Programming within Granite Pathways.

The Senior Operations Manager will lead operations ensuring high quality services are provided, staff are supervised and standards within the contract are exceeded.

Candidates will need to have leadership skills, extensive knowledge of Granite Pathways services, be connected to community resources and child protection practices in New Hampshire.

Allot the time necessary to work with and be supervised by the Granite Pathways Program Director.

Demonstrate an understanding of and an ability to successfully implement concepts presented in orientation and training.

Possess professional behavior elements including ability to supervise field staff, clearly communicate, engage staff in respectful interactions and maintain a high level of confidentiality.

Understanding contract performance metrics within the scope of service, ensuring staff and operations are exceeding service delivery and metric expectations for all DCYF Involved programming.

Conduct monthly individual supervision with all staff.

Co-facilitate monthly group CRSW supervision with all staff.

Coordinate clinical supervision for all staff.

Supervise staff time management, professional development, payroll/benefits, and case consultations.

Quality tracking of field staff performance; ensuring the maintenance of accurate, complete, timely and high-quality documentation and data collection to meet best practice standards that comply with program policies and procedures, payor requirements and external regulatory standards.

Supervise daily operations including but not limited to attendance, workload coverage, caseloads, equipment maintenance, supplies and technical issues.

Supervise Medicaid billing, ensuring quality review, timely submissions, and supporting research for billing claims.

Supervise and support staff facilitation of parenting education trainings.

Staff training and oversight of Single Stop and Fedcap Cares.

Attending all funder meetings as scheduled including local DCYF staff meetings.

Complete annual training as required.

Closely familiar with local recovery community.

  • Experience with Substance Use Disorder, Mental Health Services and Child Welfare system (lived or professional).
  • MS Office intermediate skills in Word, Excel, and all Office 365 products.
  • Understand the mission, vision and goals of Granite Pathways and The Fedcap Group and execution of relevant policies and procedures.

Familiar with technical skills including Microsoft office products, Adobe, Oracle, and case management systems.

Handle sensitive information in a confidential manner.

Work independently with minimum supervision.

Granite Pathways is a multi-faceted, statewide organization that provides an array of services for those struggling with mental illness, substance use disorders or child welfare involvement.

Founded in 2009, Granite Pathways began as a grass-roots initiative that introduced the 'clubhouse' model in New Hampshire, an evidence-based, self-help community, aimed at eliminating isolation and providing hope, dignity, and recovery options for adults with mental illness.

Granite Pathways joined The Fedcap Group in 2016.



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