Hospitality Team Member

9 hours ago


New York, New York, United States Hilton Grand Vacations Full time
About the Role

We are seeking a highly motivated and customer-focused Front Desk Clerk to join our team at Hilton Grand Vacations. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.

Key Responsibilities
  • Provide warm and welcoming service to all guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Process payments, handle guest complaints, and maintain accurate records.
  • Collaborate with other departments to ensure a smooth and efficient guest experience.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience in a hospitality setting preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.

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