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Hospitality Team Member

2 months ago

New York, New York, United States free-classifieds-usa Full time

Job Summary:

We are seeking a highly motivated and customer-focused Guest Service Aide to join our team at the New York Marriott Marquis. As a Guest Service Aide, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Greet and escort guests to their rooms, ensuring a warm and welcoming experience.
  • Open doors and assist guests/visitors entering and leaving the property, providing a safe and secure environment.
  • Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
  • Identify and explain room features to guests, ensuring they are comfortable and familiar with their surroundings.
  • Transport guest luggage to and from guest rooms and/or designated bell area, providing a convenient and hassle-free experience.
  • Assist with luggage storage and retrieval, ensuring guests' belongings are safe and secure.
  • Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
  • Supply guests with directions, ensuring they are able to navigate the property and surrounding area.
  • Arrange transportation for guests/visitors, and record advance transportation requests as needed.
  • Communicate parking procedures to guests/visitors, ensuring they are aware of their options.

Requirements:

  • Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
  • Maintain awareness of undesirable persons on property premises, ensuring a safe and secure environment for guests and staff.
  • Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information.
  • Welcome and acknowledge all guests, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others, ensuring a collaborative and supportive team environment.
  • Comply with quality assurance expectations and standards, ensuring exceptional service and quality.
  • Read and visually verify information in a variety of formats, including small print.
  • Move at a speed required to respond to work situations, including running, walking, jogging, standing, sitting, or walking for an extended period of time.
  • Stand, sit, or walk for an extended period of time or for an entire work shift, and move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
  • Move over sloping, uneven, or slippery surfaces, as well as up and down stairs and/or service ramps.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

What We Offer:

As a Guest Service Aide at the New York Marriott Marquis, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests and contributing to the success of our team. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.