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Front Desk Representative

2 months ago

Dublin, Ohio, United States Highgate Hotels Full time
{"Job Title": "Front Desk Agent", "Job Summary": "We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.

Responsibilities:

* Greet and welcome guests, responding to their inquiries and requests in a friendly and efficient manner
* Manage room reservations, check-ins, and check-outs, ensuring accuracy and attention to detail
* Process payments, handle cash and credit transactions, and maintain a secure and organized cash handling system
* Maintain a clean and organized front desk area, adhering to hotel standards
* Collaborate with other departments to ensure seamless guest service
* Participate in ongoing training and development to enhance skills and knowledge

Requirements:

* High school diploma or equivalent required
* Previous experience in a hotel or hospitality setting preferred
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment, multitasking and prioritizing tasks as needed
* Strong problem-solving and analytical skills
* Ability to maintain confidentiality and handle sensitive information

What We Offer:

* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at Highgate Hotels.", "Company Overview": "Highgate Hotels is a premier real estate investment and hospitality management company, recognized for its innovative approach to the industry. With a portfolio of global properties and a commitment to excellence, we strive to provide exceptional experiences for our guests and employees alike.", "Location": "Dublin, OH 43017"}