Front Desk Representative

4 days ago


Dublin, Ohio, United States Embassy Suites by Hilton Columbus D Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Embassy Suites by Hilton Columbus Dublin. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.

Responsibilities:
  • Guest Registration: Register guests in a friendly and efficient manner, ensuring accurate and timely processing of guest information.
  • Front Desk Operations: Manage the front desk area, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless guest service and resolve any issues that may arise.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments, including housekeeping, food and beverage, and maintenance, to ensure a smooth and enjoyable guest experience.
  • Adaptability: Be flexible and adaptable in a fast-paced environment, handling multiple tasks and priorities with ease.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in a related field is a plus.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and problem-solving skills, with the ability to work well under pressure and maintain a positive attitude in a fast-paced environment.
  • Language: Fluency in English is required; proficiency in other languages is a plus.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.
  • Professional Development: Training and development opportunities to enhance your skills and knowledge.


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