Front Desk Manager
3 days ago
{"Responsibilities
**Supervise Front Desk Functions**
As a Front Desk Supervisor, you will be responsible for overseeing all aspects of the Front Desk operations, ensuring that our guests receive exceptional service and that our hotel standards are met.
**Key Responsibilities:**
* Supervise and train front desk staff to ensure they are providing excellent customer service
* Maintain complete knowledge of hotel features, room types, rates, and availability
* Handle guest complaints and resolve issues in a professional and courteous manner
* Monitor and maintain cleanliness and organization of assigned areas
* Present guest folios and process payments
**Requirements:**
* Minimum one year experience in a similar position
* Ability to satisfactorily communicate with guests, management, and co-workers
* High school graduate or equivalent, some college preferred
* Bilingual English/Spanish a plus
* Knowledge of local activities and attractions appropriate for clientele
**Note:**
Due to the nature of our business, this position requires weekend availability.
**About Shaner Hotels:**
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay, and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with top hospitality brands and provide a variety of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.
**Join Our Team:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
**Contact Information:**
For more information, please visit our website at [insert website URL].
**Equal Opportunity Employer:**
Shaner Hotels is an equal opportunity employer and welcomes applications from diverse candidates.
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