Administrative Coordinator
2 weeks ago
- 401(k) matching
- Competitive salary
- Paid time off
As an Office Operations Supervisor at Josh Wild - State Farm Agent, you play a crucial role in enabling our agency to consistently meet its objectives. You empower our organization by implementing and upholding office protocols while ensuring the delivery of exceptional customer experiences. Collaborating with team members, you facilitate seamless operations to leverage the opportunities provided by insurance products and financial services.
As a meticulous and organized professional, your expertise lays the groundwork for community members to access essential services.
RESPONSIBILITIES:
- Build and maintain customer relationships, following up as necessary.
- Deliver prompt, accurate, and courteous customer service, addressing inquiries about insurance availability, eligibility, coverage options, policy modifications, claims, and billing issues.
- Utilize a customer-centric, needs-based assessment approach to inform clients about insurance alternatives.
- Ensure the office environment is well-maintained and consistently equipped to meet customer demands and promote relevant products.
- Exceptional communication skills - written, verbal, and listening
Highly organized and detail-oriented - Prior experience in customer service is essential
- Management experience in customer service is preferred
- Sales experience is advantageous
- Proactive problem-solving abilities
- Ability to work effectively in a team setting
- Familiarity with Windows computer applications
- Capable of coordinating and collaborating with others to achieve agency objectives
- Able to thrive in a fast-paced environment
- Willingness to obtain Property and Casualty License
- Willingness to obtain Life and Health License
- Paid time off (including holidays and personal/sick days)
- Competitive salary
- Health benefits
- Opportunities for professional growth and advancement within the agency
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