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Community Operations Assistant

2 months ago


Foley, Alabama, United States Henssler Property Management Full time
Job Overview

Company: Henssler Property Management

The role of the Assistant Community Manager is pivotal in supporting the overall operations of the community. This position is designed to assist the Community Manager in various management functions related to the assigned property, focusing on enhancing occupancy rates and property value.

Key Responsibilities

Financial Management

  • Assist in the timely collection and posting of rents.
  • Ensure daily bank deposits are made and accurately recorded.
  • Support eviction processes and utility cut-offs as necessary.

Human Resources

  • Facilitate new employee orientation and guide on-site staff regarding procedures.
  • Maintain confidentiality of employee information and ensure proper handling of personnel files.

Administrative Duties

  • Ensure completeness of lease files and proper execution of all leases.
  • Assist in creating staff schedules and managing office conditions.
  • Conduct all activities in alignment with company policies.

Resident Engagement

  • Foster positive relationships with residents and address their concerns promptly.
  • Welcome prospective tenants and provide information about available units and amenities.
  • Respond to tenant inquiries and complaints in a timely manner.

Property Maintenance

  • Regularly inspect the property and verify the condition of vacant units.
  • Coordinate with maintenance staff to ensure timely apartment reconditioning.
  • Oversee and schedule all service activities effectively.

Marketing and Leasing

  • Stay informed about market trends and neighborhood conditions.
  • Show properties to potential residents and manage incoming inquiries.
  • Review rental applications and make decisions on approvals or rejections.

Safety and Compliance

  • Conduct semi-annual property inspections and safety meetings.
  • Ensure all workers' compensation claims are reported promptly.

General Responsibilities

  • Perform additional tasks as assigned by the Community Manager.
Qualifications
  • Reliable transportation for site visits.
  • Basic understanding of Multifamily Community Management and Fair Housing Regulations.
  • Minimum of 2 years of experience in onsite community management.
  • Strong organizational and technical skills, including proficiency in MS Word and Excel; experience with Yardi is advantageous.
Core Competencies

Successful candidates will demonstrate:

  • Effective project management and communication skills.
  • Strong customer service orientation and interpersonal skills.
  • Clear oral and written communication abilities.
  • Team collaboration and support for organizational goals.
  • Adherence to policies and procedures, ensuring timely completion of tasks.