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Community Operations Assistant

2 months ago

Foley, Alabama, United States Henssler Property Management Full time
Job Overview

Henssler Property Management is recognized for its commitment to creating a collaborative and innovative workplace. We are seeking an Assistant Community Manager to support the overall operations of our residential community.

Key Responsibilities

The Assistant Community Manager plays a crucial role in assisting the Community Manager with various operational tasks aimed at enhancing property performance and resident satisfaction. This position involves:

Financial Management
  • Assisting in the timely collection and posting of rents.
  • Ensuring daily bank deposits are made and accurately recorded.
  • Supporting eviction processes and managing delinquent accounts as necessary.
Personnel Management
  • Facilitating new employee orientation and guiding on-site staff on procedures.
  • Maintaining confidentiality regarding employee information.
Administrative Duties
  • Ensuring completeness and accuracy of lease files.
  • Assisting in the development of staff schedules and maintaining office organization.
  • Conducting all activities in alignment with company policies.
Resident Engagement
  • Fostering positive relationships with residents and addressing their concerns.
  • Welcoming prospective tenants and showcasing available units and amenities.
  • Responding promptly to tenant inquiries and issues.
Property Maintenance
  • Regularly inspecting property conditions and vacant units.
  • Coordinating with maintenance staff for timely apartment reconditioning.
  • Overseeing service activities and ensuring timely completion.
Marketing and Leasing
  • Staying informed about market trends and neighborhood conditions.
  • Conducting property tours for potential residents and managing application processes.
  • Reviewing rental applications and making decisions on approvals.
Safety Compliance
  • Conducting semi-annual property inspections and safety meetings.
  • Reporting any workers' compensation claims immediately.
General Responsibilities
  • Performing additional tasks as assigned by the Community Manager.
Qualifications
  • Reliable transportation for site visits.
  • Basic understanding of multifamily community management and fair housing regulations.
  • Minimum of 2 years of experience in community management.
  • Strong organizational and technical skills, including proficiency in MS Word and Excel; experience with Yardi is advantageous.
Competencies

Successful candidates will demonstrate:

  • Effective project management and communication skills.
  • Strong customer service orientation.
  • Ability to maintain confidentiality and manage interpersonal relationships.
  • Clear oral and written communication abilities.
  • Teamwork and collaboration skills.
  • Delegation and organizational support capabilities.