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Administrative Coordinator

2 months ago

Foley, Alabama, United States Josh Wild - State Farm Agent Full time
Benefits:
  • 401(k) matching
  • Competitive salary
  • Paid time off
ROLE OVERVIEW:
As the Office Operations Supervisor at Josh Wild - State Farm Agent, you play a crucial role in enabling our agency to consistently meet its objectives. You enhance our operations by establishing and upholding office protocols while ensuring the delivery of exceptional customer experiences. Collaborating with team members, you facilitate efficient processes that maximize the potential of insurance products and financial services.

Your organized and meticulous approach is essential in providing our community with vital resources.

KEY RESPONSIBILITIES:
  • Develop and maintain customer relationships, following up as necessary.
  • Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing.
  • Utilize a customer-centric, needs-based evaluation process to inform clients about available insurance solutions.
  • Ensure the office environment is well-organized and continuously prepared to meet customer demands and promote relevant offerings.
REQUIREMENTS:
  • Strong communication skills, including written, verbal, and listening abilities.
  • Highly organized with a keen attention to detail.
  • Previous experience in customer service is essential.
  • Management experience in customer service is preferred.
  • Sales experience is advantageous.
  • Proactive problem-solving skills.
  • Able to thrive in a collaborative team setting.
  • Familiarity with Windows computer applications.
  • Capable of coordinating efforts with others to achieve agency objectives.
  • Able to excel in a dynamic, fast-paced environment.
  • Must be able to obtain Property and Casualty License.
  • Must be able to obtain Life and Health License.
ADDITIONAL BENEFITS:
  • Paid time off for holidays and personal/sick days.
  • Competitive salary.
  • Health benefits.
  • Opportunities for professional growth and advancement within the agency.