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Customer Experience Specialist

2 months ago

Springdale, Arkansas, United States Auffenberg Dealer Group Full time

Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Service Advisor at Auffenberg Dealer Group. As a Service Advisor, you will play a critical role in ensuring our customers receive prompt, courteous, and effective service.

Key Responsibilities

  • Oversee the flow of the Drive Lane to ensure a seamless customer experience.
  • Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression.
  • Provide concierge support for all owner inquiries, ensuring customers are not mishandled.
  • Ensure daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.

Requirements

  • Organized and friendly personality.
  • Demonstrated ability to manage others.
  • Excellent time management skills.
  • Superb communication skills with customers.
  • Professional, well-groomed personal appearance.
  • Clean driving record.
  • Willingness to submit to a pre-employment background check and drug screen.

What We Offer

  • Health Insurance.
  • Dental Insurance.
  • Vision Insurance.
  • Life Insurance.
  • Full Supplemental Insurance Menu.
  • FSA (Flexible Spending Account).
  • Paid Time Off.
  • 401K w/Match.
  • Cardinals, Blues, Fox, Muny, Ballpark Village Tickets.