Customer Experience Representative
1 month ago
We are seeking a skilled Customer Experience Representative to provide exceptional service to our customers.
This role involves handling calls and requests with a customer-centric approach, prioritizing the needs and experience of the customer. The ideal candidate will possess excellent oral and written communication skills, as well as the ability to multitask and adapt to changing situations.
Key Responsibilities:
- Handle customer inquiries and resolve issues in a timely and professional manner.
- Utilize effective listening and communication skills to understand customer needs and provide solutions.
- Process multiple-source social-media and system-based inputs for call-back, scheduling, and callouts.
- Log detailed and accurate information derived from customer interactions.
- Support field activities, technician scheduling, and multi-department interaction.
Requirements:
- High school diploma or equivalent.
- 1+ years of customer service experience.
- Excellent verbal and written communication skills.
- Ability to prioritize, organize, and multitask effectively.
- Adaptability, flexibility, and ability to deal with constant changes.
- Ability to collaborate and work effectively across departments/teams.
Paschal Air, Plumbing & Electric is an equal opportunity employer and prohibits discrimination and harassment of any type. We are committed to providing a workplace that is inclusive and respectful of all employees and applicants.
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