Customer Experience Representative

1 month ago


Springdale, Arkansas, United States Paschal Air, Plumbing & Electric Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Experience Representative to join our team at Paschal Air, Plumbing & Electric.

Key Responsibilities
  • Handle customer calls and requests with a customer-centric approach, prioritizing their needs and experience.
  • Utilize excellent communication skills to interact with customers and colleagues on various communication platforms.
  • Process multiple-source inputs for call-backs, scheduling, and callouts.
  • Engage in high-volume inbound calls using effective listening, inquiry, and objection-overcoming techniques.
  • Log detailed and accurate information from customer interactions.
  • Support field activities, technician scheduling, and multi-department interaction.
  • Facilitate and process warranties, parts replacements, and communicate directly with customers to resolve issues.
Requirements
  • High school diploma or equivalent.
  • 1+ years of customer service experience.
  • Excellent verbal and written communication skills.
  • Ability to prioritize, organize, and multitask effectively.
  • Adaptability, flexibility, and ability to deal with constant changes.
  • Ability to collaborate and work effectively across departments/teams.
  • Excellent time attendance and attention to detail.
  • Proficient in MS Word, intermediate MS Outlook, and Excel.
  • Experience with multi-line phone systems.
What We Offer
  • Competitive pay.
  • Paid Time Off after one year of employment.
  • Paid Holidays.
  • Medical, vision, dental, life, accident, and disability insurance.
  • Retirement savings with a company match.
  • Company-paid life insurance.
  • Tuition/training reimbursement.

Paschal Air, Plumbing & Electric is an equal employment opportunity employer and prohibits discrimination and harassment of any type. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability, or any other characteristic protected by federal, state, or local laws.



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