Customer Experience Ambassador
4 weeks ago
We are seeking a Customer Experience Ambassador who will become part of our team at HZ Ops Holdings. This role requires a passion for delivering exceptional customer experiences and a commitment to upholding the highest standards of service.
Key Responsibilities:
- Develop Servant Leaders: Prioritize guest satisfaction and restaurant excellence
- Create Memorable Experiences: Deliver a service experience that exceeds guest expectations
Essential Functions:
- Shows compassion, care, and concern towards team members and guests
- Creates a great experience by serving guests well
- Holds self-accountable to meet performance expectations
- Loves team members and guests through behaviors, actions, and decisions each day
- Acts with integrity and honesty, promoting the culture of HZ Ops Holdings
- Maintains regular and consistent attendance and punctuality
- Greet guests to make them feel comfortable and welcome
- Take guests' food orders and handle cash and credit transactions
- Assist the management team in creating a great place to work and delivering memorable guest experiences
- Demonstrates knowledge of the brand and menu items
- Check food quality and food temperatures throughout the day to ensure the food is fresh and safe to serve
- Monitors Speed of Service to ensure delivery of guest expectations
- Ensures the restaurant is welcoming and clean
- Act with integrity, honesty, and knowledge that promotes the culture of HZ Ops Holdings
Additional Eligibility Qualifications:
- Commitment to providing excellent guest service skills
- Able to work in a fast-paced environment
- Able to communicate effectively with guests and team members
- Maintains regular and consistent attendance and punctuality
- Available to work days, evenings, weekends, and holidays
- Ability to resolve issues in compliance with HZ Ops Holdings standards
- Must have a friendly and courteous demeanor
- Is a team player
- Must have reliable transportation
- Must be able to lift up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 15 pounds of force constantly to move objects
- Must be able to consistently carry products/boxes and miscellaneous weighing no more than 60 pounds
- Consistently operate registers
- Consistently handle product preparation
- Consistently kneel and follow proper lifting procedures
- Frequently stoop to pick up supplies and trash
- Consistently push to open and close door to store and storage shed as well as cooler and freezers
- Consistently stand during serving customers and training
- Consistently talk to and listen to fellow team members and guests
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