Banking Associate

4 weeks ago

Springdale, Arkansas, United States Arkansas Employer Full time
Job Summary

This role involves providing exceptional customer service and processing transactions for customers at our bank. The successful candidate will be responsible for engaging with customers, identifying their needs, and referring them to product specialists. They will also be responsible for accurately accepting and processing customer transactions, adhering to bank policies and procedures, and maintaining a high level of cooperation and rapport with all associates.

Key Responsibilities
  1. Contribute to achievement of branch sales goals by engaging customers in discovery conversations to determine their product needs and referring customers to the appropriate product specialists.
  2. Deliver consistent exceptional customer service by displaying sincere, outgoing, and aggressive friendliness.
  3. Accurately accept and process customer teller transactions, adhering to bank policies and procedures, including customer identification program.
  4. Cash checks and withdrawals up to authorized limits, request authorization for transactions above assigned limits, and process branch and/or teller capture.
  5. Prepare daily settlements of teller cash and proof transactions.
  6. Using customer-focused skills, explain policies and procedures to customers as applicable.
  7. Balance cash drawer to transactions daily.
  8. May open new accounts if successfully completed FSR training.
  9. Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties.
Team Accountabilities
  1. Support and uphold the Arvest Mission Statement.
  2. Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
  3. Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
  4. Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation.
  5. Promote professionalism at all times.

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