Customer Service Specialist

1 week ago


Springdale, Arkansas, United States Paschal Air, Plumbing & Electric Full time

We are seeking a Customer Experience Representative to enhance our customer interactions.

A career at Paschal is more than just a position; it embodies our commitment to respect, integrity, and service. We equip our employees with the necessary tools to thrive in their careers and personal lives. Our culture prioritizes our Customers, Employees, and the Company, while ensuring a fun work environment.

What you will appreciate about working with us:

  • Competitive compensation
  • Paid Time Off from your first year
  • Paid Holidays
  • Comprehensive medical, vision, dental, life, accident, and disability insurance
  • Retirement savings plan with company matching
  • Company-funded life insurance
  • Tuition and training reimbursement
Your responsibilities will include:
  • Managing calls and inquiries with a focus on customer service, while also being open to sales opportunities.
  • Employing strong verbal and written communication skills when engaging with customers and colleagues across various communication platforms.
  • Processing diverse social media and system-based inputs for callbacks, scheduling, and outreach.
  • Efficiently handling high volumes of inbound calls, utilizing effective listening, inquiry, and objection-handling techniques while maintaining courtesy and respect.
  • Documenting detailed and accurate information from customer interactions.
  • Supporting field operations, technician scheduling, and interdepartmental collaboration.
  • Facilitating warranty processes, parts replacements, and directly communicating with customers to ensure appropriate resolutions.
  • Performing additional duties as assigned.
Ideal candidates will possess the following qualifications:
  • A desire to contribute to a successful team.
  • A high school diploma or GED.
  • At least 1 year of customer service experience.
  • A preference for engaging with customers over the phone in a high-volume environment.
  • A commitment to delivering exceptional customer experiences through a customer-focused approach.
  • Outstanding verbal and written communication abilities.
  • Strong organizational skills and the ability to multitask effectively.
  • Flexibility and adaptability to navigate constant changes.
  • The ability to collaborate effectively across various departments and teams.
  • Excellent attendance record.
  • Attention to detail and ability to meet deadlines.
  • Proficiency in MS Word, intermediate skills in MS Outlook, and Excel.
  • Experience with multi-line phone systems.
Paschal Heating and Air Conditioning Co., Inc. is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability, or any other characteristic protected by law.

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